Quote to Cash Specialist, SUSE
€41-58k
OTE
To bring the infinite potential of open source to the Enterprise
Posted today
To bring the infinite potential of open source to the Enterprise
1001+ employees
Posted today
€41-58k
OTE
1001+ employees
Company mission
To transform open source innovations into enterprise-grade solutions to give customers choice.
Role
Who you are
- First-level university degree with a focus in Business Administration, Finance, Commerce, or equivalent practical experience
- Typically 2+ years of experience in Sales Operations, Order Management, Deal Desk, or a specialized Quote-to-Cash finance function
- Direct experience working within an enterprise software (SaaS/Open Source) environment dealing with multi-tier distribution networks and Cloud Marketplaces is highly advantageous
- Availability to commute to the SUSE office in Dublin (Dame Street)
- Systems Proficiency: Must be highly comfortable navigating Salesforce (specifically CPQ and the Sales Console) for quoting and tracking order statuses. Proficient in JIRA for ticket management and DocuSign for digital transaction management
- Process Acumen: Proven ability to quickly understand various buying programs, subscription models, and apply strict compliance and pricing guidelines without deviation
- Rigorous Attention to Detail: High accuracy is critical for manually booking Purchase Orders, verifying contract numbers, and auditing complex special pricing requests
- Strong Communication & Queue Management: Excellent verbal and written communication skills. Proven capability to manage high-volume shared mailboxes while maintaining a customer-centric, same-day support mindset
- Thrives Under Pressure: Strong time-management and prioritization skills, with the ability to meet tight deadlines—especially during critical quarter-end and year-end close periods
What the job involves
- At SUSE, the Quote to Cash (QtC) Finance Operations Specialist acts as the essential bridge between Sales and Finance. You will ensure that revenue-generating deals are executed smoothly, accurately, and in strict compliance with company policies
- This is a highly collaborative, fast-paced role perfect for someone who thrives on operational precision, end-to-end contract management, and cross-functional enablement to safeguard and accelerate our revenue
- Deal Facilitation & Pricing Expertise
- Act as the primary quoting and pricing expert to support the Global Sales team in finalizing revenue opportunities using Salesforce CPQ
- Convert sales requests into accurate, executable quotes, managing both standard pricing structures and complex, custom deal scenarios
- Review, validate, and process complex Special Price Requests (SPRs), navigating rigid compliance audits and approvals in alignment with SUSE governance policies
- Contract & DocuSign Management
- Manage dedicated contract mailboxes to ensure all incoming new agreements are fully prepped, reviewed, and ready for system setup
- Route contracts through Credit and Legal teams for initial approval stages
- Take 100% ownership of the DocuSign process, driving the workflow forward to secure all final internal and external signatures efficiently
- Order Execution & Revenue Gatekeeping
- Serve as the ultimate gatekeeper for SUSE revenue by manually validating and booking incoming Purchase Orders (POs) from various streams (direct customers, distributors, and cloud marketplaces like AWS Marketplace)
- Maintain high accuracy when verifying contract numbers and account data during order booking to facilitate seamless downstream billing and revenue recognition
- Correctly structure and set up multi-year contracts to ensure seamless annual recurring invoicing
- Operational Support & Ticket Resolution
- Act as a central communication hub by effectively managing shared mailboxes, prioritizing clear communication to provide same-day support for order queries and post-sale issues
- Utilize JIRA to track, manage, and resolve licensing tickets and account re-classifications within SLA
- Enablement & Cross-Functional Collaboration
- Lead internal and external enablement initiatives, acting as the go-to subject matter expert for onboarding and training Sales teams on ordering tools and processes
- Deliver targeted training and support to external partners and distributors on SUSE ordering tools and platforms
- Collaborate cross-functionally with Sales, Legal, Finance, Credit, and IT to unblock stuck deals, streamline workflows, and improve the end-to-end QtC ecosystem
Our take
The tech world is facing a shift and businesses are under pressure to modernise, cut costs, and stay flexible, all while dealing with increasingly complex IT demands. Many are finding that traditional software just don't offer the flexibility or value they need anymore.
This is where SUSE steps in with its open source tools that help businesses run their IT systems better. From managing cloud services to running virtual machines and containers, SUSE's software makes it easier for businesses to scale and streamline complex infrastructure, all from one central platform.
The company is making a name for itself by blending open source freedom with solid support and real results. Aussie Broadband, for example, boosted efficiency and trimmed down deployment times by switching to SUSE. With its sights now set on edge computing and AI, SUSE is showing that open source isn't just practical, but is powering the future of scalable tech.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Michael Rennett, Director, Analyst Relations
Insights
24% female employees
Company
Company benefits
- Company bonus: We believe that everyone makes an impact on the success of the company, so we reward our employees for our achievements as one SUSE team.
- Agile Worker Policy: Unless your role requires a specific work model, we offer flexibility in how our people work - home-base, office-based or hybrid
- Flexibility: To maintain a healthy work-life balance, our people can adapt their work schedule to their personal and family needs
- Global Parental Leave: 20-week maternity leave with full salary and time off with pay for pregnancy-related appointments will be provided to pregnant SUSE people. Leave is also available to employees adopting a child or using surrogacy
- Health & well-being benefits program: We offer a well-being program designed for our people and their families. We also provide an excellent benefits plan including insurance, medical package and more, depending on the local market
- Employee referral program: Earn a financial reward or every successful referral you make – help us build a great team and get rewarded in the process
- Employee Resource Groups: Our main people networks are Women in Tech, Neurodiversity, GoGreen, Pride at SUSE and Open Source Community Citizen network. Through them our people can align to personal values, build bonds, and engage with communities of interest
Company values
- Choice
- Innovation
- Trust
- Community
Company HQ
Gare, Luxembourg, Luxembourg
Articles
Leadership
DP held executive roles, including Red Hat GM for APAC and NA, before SUSE. He's on the NUS Institute of Systems Science board and mentors women in business. DP is an open-source programming hobbyist!
Ian Halifax
(CFO)Ian has more than 30 years' experience in Senior Financial Leadership positions, including as CFO at leading global tech providers such as Trellix (McAfee Enterprise/FireEye), Riverbed Technology, Wind River Systems, Micromuse, and Macrovision.
Andy McDonald
(Chief Legal Officer)They have extensive experience in Legal Affairs and Governance in a variety of companies, including Interserve, Premier Foods plc, Uniq plc, and Spirent plc. They also worked as a Corporate Lawyer at Freshfields Bruckhaus Deringer before moving into Industry.
Lisa Sherwell
(CPO)Lisa Sherwell, CPO, is a global strategy & transformation exec with 25 years in B2B tech - led SUSE's strategy, and was GM/Sales Director at SAP/Merchants. Lisa champions people-centric leadership!
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at SUSE