Senior Data Scientist, Intercom

$192-223.1k

+ Equity

SQL
Python
Tableau
Looker
R
Senior and Expert level
San Francisco Bay Area
Intercom

The modern customer communications platform

Be an early applicant

Intercom

The modern customer communications platform

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Be an early applicant

$192-223.1k

+ Equity

SQL
Python
Tableau
Looker
R
Senior and Expert level
San Francisco Bay Area

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Company mission

Intercom's mission is to make internet business personal.

Role

Who you are

  • 6+ years experience working with data to solve problems and drive evidence-based decisions
  • Excellent communication skills (technical and non-technical) and a focus on driving impact and influencing change
  • Experience mentoring other analysts and demonstrated experience of successful, collaborative data partnerships with stakeholders
  • Advanced SQL skills
  • Advanced Proficiency with BI/Visualization tools like Tableau, Superset or Looker
  • Strong proficiency with a scientific computing language (R or Python)
  • Knowledge of statistics
  • We’re looking for someone who not only excels in analytics but also proactively surfaces recommendations, manages competing priorities across multiple stakeholders, and works across the analytics and data stack to tackle complex problems

Desirable

  • Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision
  • Excellent communication skills (technical and non-technical) and a focus on driving impact
  • Strong growth mindset and sense of ownership. Innate passion and curiosity

What the job involves

  • At Intercom, the Finance Analytics teammate partners with Finance, Product, GTM, and Data Engineering teams in order to identify, report and generate insights relating to Intercom’s ARR
  • In this role, you will leverage large datasets and develop expert systems to enhance both our processes and our understanding of business performance
  • You’ll work closely with Finance leadership and teams to gain business context, brainstorm ideas, and deliver meaningful insights
  • You’ll design and build end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement and iteration of existing data sources and data tools
  • You’ll drive and shape core FP&A data foundations and help us improve how the broader FP&A org operates
  • You’ll work closely with finance, product and GTM partners to objectively measure business performance, develop / refine core metrics and create reporting to understand and monitor them
  • You’ll partner with both internal FP&A teams and cross functional teams to help them identify important questions about commercial performance and answer those questions with data
  • You’ll proactively build and automate actionable data models and tools and push for their adoption
  • Conduct ad-hoc analysis to help solve real time and strategic business questions
  • You will obsess over data quality
  • Partner closely with our Data Engineering and Business Systems teams to become an expert in Intercom’s financial data and systems
  • Here are examples of some projects you might work on:
  • Drivers of revenue for existing customers
  • Impact of new pricing and packaging strategies
  • Robust and comprehensive monthly reports for executive stakeholders

Our take

If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.

While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.

Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

41% female employees

-7% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

Mar 2018

$125m

SERIES D

Apr 2016

$50m

SERIES C

Total funding: $240.8m

Company benefits

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Generous public transport allowance for commuting
  • Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Open vacation policy and flexible holidays so you can take time off when you need
  • Work from home opportunities
  • Health insurance
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Regular compensation reviews - we reward great work
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Company values

  • We're optimistic & positive
  • We obsess about our customers' success
  • We're confident, yet humble
  • We think big and start small
  • We go further together
  • Make every day count

Company HQ

Financial District, San Francisco, CA

Leadership

Eoghan McCabe

(Co-Founder & CEO)

Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.

Des Traynor

(Co-founder & CSO)

Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)

Ciaran Lee

(Co-founder)

Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.


People progressing

Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions

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