Billing Specialist, Trainline

• We’re after someone who’s not just great at billing but who’s also curious, collaborative, and ready to make an impact
• Proven experience in Billing Operations or Accounts Receivable
• Strong understanding of accounting principles and financial processes
• Advanced Excel skills and confidence working with large datasets
• Experience with SQL (even basic queries) to support data analysis
• Excellent communication skills both written and verbal
• A customer-first mindset and a passion for delivering great service
• High attention to detail and accuracy in data entry and documentation
• Strong organisational skills and the ability to manage your own workload
• A proactive, self-starter attitude, you’re confident working independently and as part of a team

Desirable

• As a Billing Specialist at Trainline, you’ll be at the heart of our revenue operations
• You’ll manage both automated and manual billing processes across a variety of revenue streams including transactional and non-transactional billing (think monetisation initiatives, partnerships, affiliates, and ad revenue)
• You’ll work closely with teams across the business including Commercial, Data, and Trainline Partner Solutions, as well as directly with our clients
• You'll ensure accurate, timely billing and a seamless customer experience
• Own the billing cycle: Generate and issue invoices in line with agreed billing frequencies and ad-hoc requests
• Manage client accounts: Set up new accounts and maintain existing ones in our Finance and Billing systems
• Data-driven insights: Use SQL to extract and analyse billing data, supporting reconciliations and reporting
• Collaborate cross-functionally: Work with Finance, Commercial, Customer Service, and Data teams to resolve billing queries and ensure smooth operations
• Month-end close: Lead AR/Billing month-end procedures, including aged debtors reporting, billing reconciliations, KPIs, and ad-hoc analysis
• Customer service excellence: Maintain shared mailboxes and Jira boards, responding to queries within SLA and building strong relationships with internal and external stakeholders
• Support credit control: Assist with debt chasing, credit risk monitoring, and daily allocation of multi-currency sales receipts
• Drive improvement: Contribute to our Finance Transformation project by identifying and implementing process and system enhancements
• Ensure compliance: Uphold internal controls and financial compliance standards, always with a continuous improvement mindset