IT Support Lead, Asana
$52.88 - $67.31 per hour
5 days a week in office
Organising work in one connected space
Job no longer available
Organising work in one connected space
1001+ employees
Job no longer available
$52.88 - $67.31 per hour
5 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- 4 - 6 years of experience in IT support roles that includes
- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
- Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
- Experience with being part of a distributed team, whose main HQ might be in another location
- Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
- A positive, service-oriented attitude
- Solid problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
What the job involves
- Provide expert-level support for all IT-managed systems and applications
- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
- Serve as an escalation point from, and provide mentorship to, Tier 1 of IT Support
- Manage data-sensitive system access for Asana’s users
- Manage access and support requests for critical business systems and applications via standard support tools like chat and ticketing systems
- Provide in-person support for users in the IT Lounge
- Create and maintain documentation for common IT Support issues
- Participate in the IT on-boarding experience and IT welcome sessions
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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