Senior Client Success Manager, Bazaarvoice
$90-96k
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$90-96k
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- Professional Background: Bachelor’s degree and a minimum of 6 years of experience in account management or client services managing Fortune 1000 clients, ideally within a SaaS or e-commerce platform
- Commercial Acumen: Proven track record of driving account retention, health, and revenue growth
- Relationship Excellence: Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships
- Execution & Accountability: Ability to compel both clients and internal stakeholders to act, holding them accountable to their commitments
- Workload Management: Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently
- Communication & Collaboration: Exceptional oral and written communication skills with a strong team-player mindset
- Preferred Qualification: Marketing program management experience is highly preferred
What the job involves
- At Bazaarvoice, we create smart shopping experiences
- Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers
- Our solutions enable brands to connect with consumers and collect valuable user-generated content at an unprecedented scale
- This content achieves global reach by leveraging our extensive retail, social, and search syndication network
- We make it easy for brands and retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards
- The result is smarter shopping: loyal customers, increased sales, and improved products
- The Problem We Solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract, convert, or retain consumers
- Our Brand Promise: Closing the gap between brands and consumers
- Account Lifecycle Management: Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction
- Value Realization: Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership
- Strategic Leadership: Lead with authority during high-stakes meetings (e.g., Executive Business Reviews) and coordinate internal cross-functional teams (Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach
- Program Consultation: Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization
- Risk & Opportunity Management: Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points
- Client Advocacy: Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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