Strategic Customer Success Manager, Silverfort
More information about location
Unified identity protection
Open for applications
Unified identity protection
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To bring identity security everywhere, and allow organizations to operate without fear or disruptions.
Role
Who you are
- 4+ years of Customer Success experience, preferably in the identity or security space
- Experience in technically managing big enterprise accounts
- Proven knowledge in Networking and Information Security. Cyber Security background, an advantage
- Familiarity with Linux and Windows (AD, Domain Controllers)
- Cloud Technologies knowledge is an advantage
- B.Sc. in Computer Science or equivalent, an advantage
- Team player, motivated, communicative person
- Willingness to travel up to 25% of the time
What the job involves
- We are looking for a Strategic Customer Success Manager that will join an amazing group of people. In this role, you will help build Silverfort’s customer relationships and manage our largest client accounts
- You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy
- Technical understanding - able to understand and drive technical challenges with big enterprise account
- Consultative mindset combined with project-based execution approach
- Great interpersonal skills, professional, insightful, value-driven
- Measure and monitor customer’s achievement of critical and key performance indicators
- Understand customer's key business and operational requirements and map them into customer success plans
- Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs
- Handle technical or internal escalations effectively and offer suitable guidance to others on how to navigate such situations
- Excellent organizational abilities
Our take
Cyber attacks are shifting their focus to identity, exploiting the complex web of interactions between humans, machines, clouds, and applications. Traditional security tools struggle to keep pace, leaving gaps in authentication and vulnerable entry points for hackers.
Silverfort takes a holistic approach to identity security. Instead of replacing existing platforms, it sits above them, providing a "second opinion" on every authentication. The company's agentless technology monitors all interactions across the organisation, including legacy apps and endpoints, detecting and preventing threats in real-time. This all-encompassing view allows Silverfort to identify suspicious activity and intervene before breaches occur.
With impressive revenue growth and customer acquisitions, Silverfort has recently closed a successful funding round, valuing the company at around $1B. As cloud and hybrid environments become the norm, Silverfort's approach positions the company as a frontrunner in securing the complex identities shaping the future of work.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2024
$116m
SERIES D
Apr 2022
$65m
SERIES C
Total funding: $222.5m
Company benefits
- Silverfort Care & Wellness: Employees’ wellbeing matters, which is why we reimburse up to $100 USD monthly for personal care and wellness
- Stock Options Plan: All permanent employees receive stock options since they are fundamental to our success
- Quarterly Recharge Days: In addition to your annual leave, we have quarterly recharge days so our entire team can enjoy a long weekend
- Volunteering initiatives: We believe in giving back, and offer paid leave to volunteer for a cause or charity of your choice
- Company events: We host the best parties, QBRs, SKOs and more. Check out our photos to see some of the fun we’ve had together over the years
- Personal Development Sessions: Learn new skills and tools with our quarterly workshops and personalized development programs
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Hed Kovetz
(Co-Founder & CEO)Launched Silverfort in 2016 and served as the VP of Product until 2017 when they became the CEO. Prior to this they worked as a Cyber Security Product Manager at Verint.
Yaron Kassner
(Co-Founder & CTO)Previously a Data Science Consultant at Cisco. They also gained experience at Microsoft as a Software Development Engineer Intern.
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