Customer Success Manager, Squire
$70-78k
+ Variable Compensation (20%) and new hire stock grant
More information about location
Barbershop operations management software
Be an early applicant
Barbershop operations management software
101-200 employees
Be an early applicant
$70-78k
+ Variable Compensation (20%) and new hire stock grant
More information about location
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- 2+ years of experience in Customer Success Management, ideally within a SaaS or technology-driven environment
- Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale
- Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior
- Skilled in relationship management and conflict resolution, with the ability to de-escalate complex situations while maintaining trust and professionalism
- Strong empathy, active listening, and communication skills; calm, resourceful, and confident under pressure
What the job involves
- As a Customer Success Manager, you will be responsible for driving post-sale customer health through proactive account management — ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business
- Serving as the primary point of contact for our customers, you’ll build strong, trust-based relationships that foster engagement, retention, and growth
- In this role, you’ll also act as the voice of the customer - identifying ways to enhance their experience, providing strategic insights to leadership, and championing a customer-first culture that supports the long-term success of both our clients and the organization
- REPORTS TO: Manager, Customer Success
- Manage the customer journey for 1-to-many book of business, ensuring each customer receives an exceptional experience aligned with their desired outcomes
- Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through increased product adoption and engagement
- Build and maintain strong customer relationships through proactive account management and outcome-focused strategies
- Identify and recommend upsell and cross-sell opportunities that align with customer goals and enhance their overall experience
- Serve as the voice of the customer, providing strategic insights to leadership and helping guide improvements that elevate the customer experience
- Mitigate churn by addressing risks, resolving challenges, and cultivating long-term customer health and loyalty
- Contribute to a culture that inspires the organization to keep our customers at the center of everything we do
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled it to help barbershops adapt and survive during their lockdowns. Now things have returned to normal, Squire is in high demand and in 2025, is valued at $750 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Nolita, New York, NY
Leadership
Songe LaRon
(Co-Founder & CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(Co-Founder & President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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