Customer Support, Lloyds
Everyday Banking
£26.2k
Salary: £26,200 increasing to £26,950 after 6 months in role. Offers Share schemes and Annual performance-related bonus
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£26.2k
Salary: £26,200 increasing to £26,950 after 6 months in role. Offers Share schemes and Annual performance-related bonus
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience within banking, insurance, or broader financial services can be useful, although it is not crucial, since you’ll receive full training that will support you if you bring strong service skills and a desire to learn
- Experience in banking, insurance, or financial services can be helpful, but it is not essential. We provide full training, so what matters most is your ability to support customers and your willingness to learn
- A genuine passion for helping people and delivering great service
- An openness to learning new skills and growing within a structured development framework
What the job involves
- START DATE: Tuesday 09/06/26
- Start times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning
- Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% - equating to three weekend days across a four‑week period - so customer support is available when it matters most
- Life moves quickly. This role is designed to keep up. You’ll help customers manage their money with confidence while building a career that works for you
- As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. Many conversations will take place through inbound calls, so listening carefully and responding clearly will be a key part of the role
- You’ll join a supportive team where success is shared. With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role
- From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products
- After training, our Skill Progression Framework offers a clear path for development. As your skills grow, you’ll handle more complex enquiries and progress through different skill levels. Each step brings new opportunities, wider responsibilities, and the potential for increased reward
- To get the most from the six-week onsite training, there should be no planned holidays or commitments during the first two months after your start date
- You should also be comfortable with the shift pattern and weekend rotation described above
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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