Staff Outbound Product Manager, ServiceNow
CPQ
$163.6-286.3k
Plus equity (when applicable) & Variable/incentive compensation
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$163.6-286.3k
Plus equity (when applicable) & Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 8+ years of Product Management or related experience
- Deep experience in CRM and/or CPQ domains is required
- Experience in Solution Consulting / Solution Architecture functions is a plus
- Very strong written and oral communication skills
- Strong bias towards action, being hands-on with product, and a sense of urgency to “win” in the market
- Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties
What the job involves
- This position reports to: Director of Outbound Product Management – CRM and Industry Workflows
- The CRM and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty
- Our products, Customer Service Management, Sales and Order Management and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill and service through a single AI-powered platform
- Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow
- Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered
- Create high-quality enablement content that describes the value of the product innovation with a focus on CRM and/or CPQ
- Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
- Develop best practices assets including early product demos to drive product adoption by customers and partners
- Become a trusted resource to promote the CRM product vision with industry influencers, strategic partners and analyst firms
- Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
- Lead cross-functional teams to accomplish our goals
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 122 more jobs at ServiceNow