Customer Success Internship, Kaiko
$15 - $18 an hour
Cryptocurrency market data provider
Job no longer available
Cryptocurrency market data provider
101-200 employees
Job no longer available
$15 - $18 an hour
101-200 employees
Company mission
To be the foundation of the digital finance economy by serving as a single source for market information.
Role
Who you are
- You will be working on a growing team, so adaptability in ambiguity is key
- 0-2 years of experience with a background in business, operations, or communications
- Willingness and interest to learn about the digital asset industry
- Adaptability and can handle an ambiguous environment
- Strong Communication skills
What the job involves
- The Customer Success team handles all matters related to our clients post-sale as one branch of the Revenue Operations team
- You will often work cross-functionally with our Sales, Marketing teams in addition to our Product and Support teams
- Reports to the Customer Success Manager
- Maintaining and updating our client databases
- Evaluating client needs and advocating for our clients
- Support Customer Success lead in identifying and developing key strategies regarding the onboarding and retention of clients
- Developing and implementing processes to improve or maintain customer engagement
- Be up-to-date on all product updates and act as a conduit for this information to the relevant customers
- Develop internal and external education materials
- Ad-hoc cross-functional projects as needed
Application process
- Call with the People team (20 min)
- Interview with the CSM Manager (45 min)
- Interview with the Head of Revenue Operations (45 min)
- Offer & Reference check
Our take
As cryptocurrency has become increasingly mainstream, the demand for a proper crypto data infrastructure has also grown. Kaiko builds custom crypto data plans for enterprises, providing the necessary data layer for institutions to utilise digital assets effectively.
Founded in 2014, Kaiko has moved swiftly to form key partnerships in the market infrastructure and data space, for example its 2022 collaboration with the Intercontinental Exchange (ICE). This has given Kaiko investors access to data centres around the world while at the same time enhancing access to crypto data feeds for investors and traders on the ICE network. What's more, the company now serves some of crypto's most high-profile players, such as CoinShares and Paxos.
Kaiko has set its sights on further developing its infrastructure, with an especial focus on expanding its connectivity solution. This will allow the company to remain agile and competitive in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$53m
SERIES B
Jun 2021
$24m
SERIES A
Total funding: $82.9m
Company benefits
- 21 paid holidays per year
- 401K plan
- The hardware of your choice
- Great health insurance
- Remote-friendly
- Contribution to your monthly gym subscription
- Multiple team events (annual retreat, casual drinks, etc.)
- An entrepreneurial environment with a lot of autonomy and responsibilities
- Staff surprises!
Leadership
Ambre Soubiran
(CEO)Previously worked in strategy and financial solutions at HSBC before joining Kaiko in 2016. Previously co-founded By Toan in 2009.
Salary benchmarks
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