Bilingual Member Services Representative, Twin Health
English/Spanish
This is a full-time temporary position starting at $21.00 per hour. + Equity
Individualized healthcare guidance for chronic metabolic diseases
Be an early applicant
Individualized healthcare guidance for chronic metabolic diseases
501-1000 employees
Be an early applicant
This is a full-time temporary position starting at $21.00 per hour. + Equity
501-1000 employees
Company mission
To transform lives by empowering people to reverse and prevent chronic metabolic diseases, improve energy and physical health, and extend lifespan.
Role
Who you are
- 1 to 2 years of experience in a healthcare contact center or similar member facing healthcare support role is strongly preferred, especially experience helping people navigate enrollment, benefits, or care over the phone
- A warm, clear, and confident phone presence with strong active listening skills
- Genuine empathy and patience, especially with members navigating health challenges or new technology
- Comfort in learning and working across multiple technical platforms at once. Experience with Salesforce, Zendesk, or Talkdesk is a plus
- Coachability. You welcome feedback, apply it quickly, and are motivated by clear performance goals and competency milestones
- Dependability, with consistent attendance and schedule adherence in a structured contact center environment
- A quiet, professional remote workspace with access to high speed internet and reliable phone service
- Ability to work full time within Contact Center operating hours (Monday through Saturday, 9:00am to 8:00pm EST)
- Bilingual (Spanish speaking) strongly preferred
- Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
What the job involves
- Join Twin’s Contact Center, the team at the heart of our member experience, where every member who reaches out connects with a warm, knowledgeable representative focused on first-contact resolution. As a Member Service Representative, you are the first voice of Twin. You will support members wherever they are in their journey, from a first eligibility question through enrollment, device setup, scheduling, and everything in between, with the goal of resolving each need in a single interaction
- A successful candidate is a natural problem solver who owns each conversation from hello to resolution, treats every member with genuine care, and thrives in a dynamic environment where priorities shift based on member needs. A background in healthcare contact center support is preferred, but it is not required
- This is a temp to hire role that is full-time, remote and reports to the Member Service Lead. Representatives who demonstrate strong performance, meet key metrics, and pass technical competency evaluations during their initial 90-day assignment will be considered for permanent full-time conversion
- Premier Call Center Support & White-Glove Service
- Serve as the first point of contact for current and prospective members, responding to incoming calls with warmth, professionalism, and genuine care in every interaction
- Own each interaction end to end, resolving the member’s need in a single touchpoint whenever possible
- Proactively identify opportunities to exceed expectations and create memorable service moments that reinforce member loyalty
- Enrollment, Eligibility, and Scheduling
- Answer eligibility and benefit questions and verify member eligibility
- Guide prospective members through enrollment calls to completion, including app download and invite code support
- Schedule and reschedule any Care Team visit, sensor activation visit, and lab appointments
- Device and Order Troubleshooting
- Walk members through the initial device setup
- Troubleshoot device issues, including sensor syncing, replacements, and supply replenishment
- Identify and resolve kit ordering issues
- Operational Excellence and Growth
- Accurately record all interactions and outcomes in our systems, including Salesforce, Zendesk, and Talkdesk
- Maintain compliance with HIPAA and all regulatory standards
- Complete assigned work-queue tasks and follow-ups between calls, flexing across channels as member demand shifts throughout the day
- Participate in daily huddles, ongoing training, and quality coaching, and apply feedback quickly
- Additional duties as assigned to support the team's mission of ensuring member health, satisfaction, and retention
- Other duties as assigned
Our take
Metabolic Syndrome affects over a billion people worldwide, and can massively increase the risks of heart disease and stroke. Although the root cause is known to be differences in metabolic performance, each case is so complex and unique as to stifle investigation into preventions and treatments.
Twin Health aims to combat this problem with its Whole Body Digital Twin. Leveraging AI and wearable sensors, the system creates a dynamic digital representation of the individual’s metabolism. Both patients and doctors can then use this to inform decisions about nutrition, sleep and activity that could help reverse or prevent a variety of chronic metabolic diseases.
Importantly, Twin Health's work is supported by high-quality research that has been peer-reviewed and published in leading journals. This science-first approach supports impressive results, such as over 70% of users with Type 2 diabetes reporting a remission of symptoms at 12 months into the program. 2025 funding is being used to ramp up expansion plans across Fortune 500 clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2025
$53m
SERIES E
Dec 2023
$50m
LATE VC
Total funding: $286.5m
Company benefits
- High-quality medical, dental, and vision coverage
- HSA/FSA plans, life insurance, and disability
- 401(k) for retirement
- Support from licensed financial wellness advocates
- Unlimited PTO
- Paid parental leave for birth/adoption (16 weeks of 100% paid leave for the primary caregiver and 8 weeks for the secondary)
- Access to benefits supporting overall well-being (eg. pet insurance, gym discounts)
- Stipend program (100% personalized and inclusive)
Company HQ
Suburban Park–Lorelei Manor–Flood Park Triangle, Menlo Park, CA
Leadership
Jahangir Mohammed
(Co-Founder & CEO)Founder and former CEO of Cisco Jasper and Kineto Wireless.
Terry Poon
(Co-Founder & CTO)Former VP of Engineering at Jasper.
Maluk Mohamed
(Co-Founder & VP of Research)Chairman and Director of the MASTeR Group of Institutions.
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