Operations Executive, Zing Cover
Fast Growth InsurTech
£36-39k
3-5 days a week in office (Shoreditch, London)
Luxury asset insurance reimagined
Job no longer available
Luxury asset insurance reimagined
1-20 employees
Job no longer available
£36-39k
3-5 days a week in office (Shoreditch, London)
1-20 employees
Company mission
To reimagine luxury asset insurance for consumers and the brands they love.
Role
Who you are
- Minimum of 3 years of experience in Financial Services, with a focus on policy operations and administration
- Ability to work independently and as part of a team
- Experience in insurance sector of Financial Services
- Strong knowledge of bordereau reporting processes and regulatory requirements
- A proactive and collaborative approach to problem-solving
- Experience in managing policy cancellations and handling failed payments
- Excellent attention to detail and organisational skills
- Ability to prioritise tasks effectively and meet deadlines in a fast-paced environment
- Strong communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders
- Proficiency in Google Workspace
- Experience and understanding of Hubspot as a user and experience with improving processes/workflows within the Hubspot environment
Desirable
- Familiarity with using and insurance management software
- Confidence to bring ideas and suggestions on how efficiency of operational processes can be improved or made more suite to scale
- Office management experience e.g. preparing for client/partner visits, organising sundries and supplies, maintaining office stock levels, organising maintenance works as needed, trouble shooting IT issues, project managing an IT upgrades, improvements or fixes
What the job involves
- Manage insurance-related administrative tasks including reporting, data cleansing, and compliance
- Efficiently manage bordereau reporting processes, ensuring accuracy and compliance with regulatory requirements
- Handle policy cancellations and process refunds in accordance with company policies and procedures
- Proactively manage failed payments, liaising with relevant stakeholders to resolve payment issues promptly
- Prepare and maintain accurate reports and documentation
- Ensure data integrity and accuracy through regular data cleansing activities
- Assist in the development and implementation of compliance policies and procedures
- Stay updated on industry regulations and best practices related to policy administration, implementing changes as necessary
- Serve as the gatekeeper for inbound phone calls, addressing inquiries from customers, stakeholders, and suppliers
- Collaborate with internal teams, including underwriting and claims, to address policy-related inquiries and resolve customer issues
- Provide exceptional customer service and support, ensuring customer satisfaction
- Resolve customer issues and escalate complex cases as necessary
- Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer satisfaction
- Oversee day-to-day office operations to ensure efficiency and continuity
- Coordinate office maintenance, supplies, and equipment
- Assist in organising company events and meetings
- Maintain a clean, organised, and professional office environment
- Support the wider team in various operational tasks and projects
- Collaborate with different departments to streamline processes and improve efficiency
- Monitor and report on operational performance and suggest improvements
Application process
- Apply via Otta
- 20 Min Video Culture Call with internal recruiter
- 1 hour in person interview with internal recruiter, Head of Product and Head of Commercial
- 45 min task (at home) – details TBC
- Feedback on task and final stage 45 min in person interview with CEO
Salary benchmarks
Our take
The insurtech scene has seen a number of interesting shakeups over recent years with the rise of AI, mobile applications, and new à la carte policies. A major player in its chosen niche, Zing is the UK’s leading embedded insurer for the luxury goods industry.
Zing enables premium brands across the jewellery, watches and luxury fashion industry to enhance their customer experience and lifetime value by offering clear, simple and instant insurance at their e-commerce checkout. By working directly with the retailer, Zing works to bridge the gap between modern consumers and the brands they love, building brand affinity and strengthening the relationships between retailers and their customer base.
Zing has onboarded some of the UK's most impressive luxury retailers, and has rapidly established itself as the leading embedded insurer for this market. Capitalising on its rapidly growing traction, Zing is on an ambitious and exciting journey, and is already precipitating a lucrative overhaul in the way e-commerce businesses around the globe do business - not just in the UK.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2025
$0.9m
EARLY VC
Aug 2022
$1.4m
SEED
Total funding: $2.5m
Company benefits
- We support flexible working, but believe teamwork in the office is important. As standard all our roles are therefore hybrid office/work from home
- We believe holidays are important and must be taken and enjoyed. We offer 25 days paid holiday, plus your birthday, plus bank holidays
- Buy and sell holiday scheme to purchase up to 10 extra days or sell up to 5 unused days of holiday
- A range of employee perks and discounts
- Travel to work scheme for public transport and bicycles
- Annual wellbeing rewards for each continuous year of service including additional annual leave days and paid sabbaticals
Company HQ
London, UK
Leadership
Rob Korzinek
(CEO)Rob has over a decade of leading innovation in insurance at FTSE 250 and Fortune 500 companies, including senior management and leadership positions.
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