Account Manager, Wonder

• Applicants must be in Chicago and will report to Merchandise Mart Office
• Bachelors degree or equivalent years of experience
• 3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
• Organizational skills like ‘whoa’, you’ve mastered running simultaneous projects
• Passion for the hunt and a proven prowess for overcoming obstacles
• Proven ability to thrive in a rapidly changing environment
• Excellent communication skills. Good listener, capable of comprehending client issues and translating them
• Into an appropriate solution
• Proven ability to work across many departments to solve problems and achieve results
• Strong computer skills (MS Office, Google Workspace) with the ability to quickly learn new software. Experience
• With Salesforce and JIRA a plus
• Strong problem solving skills and comfortable analyzing and articulating data
• Dynamic personality who possesses a positive attitude and desire to be great

Desirable

• The Account Manager, Partnerships is the key contact for Grubhub Marketplace Enterprise-level accounts
• You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites
• Your goals will focus on launch, retention, account maintenance, and revenue generation for a dedicated book of business
• You’ll be charged with onboarding accounts and key stakeholders, driving the technical integration, operation and launch deadlines
• Working with internal stakeholders, you will be in charge of coordinating across multiple engineering and operational teams to help ensure a successful launch
• Post-live, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account under your portfolio of brands
• Coordinate each phase of a successful and timely rollout: requirements, integration, implementation, training, and client side launch
• Function as a product expert and technical translation resource for clients
• Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
• Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results
• Educate decision makers about Grubhub’s products that will enhance their experience on our platforms
• Maximize the value we can provide to every enterprise account in your portfolio
• Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams and to the client
• Assist restaurant brands in attracting new diners and increasing orders while maintaining a high quality of service to diners
• Complete Account Reviews at least every three months with corporate primary contacts