Software Engineer, Dialpad

• 3+ years of professional experience as a software engineer
• Experience with at least one object-oriented programming language, especially JS or Python
• Experience with Agile development methodologies
• Testing, debugging, and troubleshooting skills
• Effective communication skills
• Collaborative & team player but also able to work independently & autonomously
• Pragmatic approach to solving problems while balancing business goals
• Agentic AI experience
• Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks

Desirable

• As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations
• These integrations enable real-time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience
• This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as Recruiting, Retail, and Healthcare
• You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders
• Additionally, this role will emphasize Agentic AI-compatible integrations
• This position reports to our Engineering Manager and has the opportunity to be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week
• Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more
• Write architectural design & specification documents
• Develop well-tested features with appropriate test hooks, resulting in low defect reports
• Write clean, modular, and maintainable code using best practices along with unit tests
• Participate in code reviews to ensure code quality, maintainability, and scalability
• Assist with emerging Agentic AI technologies & initiatives
• Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP)