Site Reliability Engineer, Sprout Social
$125-155k
Salary is partially dependant on applicant’s location. Plus equity
All-in-one social media management platform
Job no longer available
All-in-one social media management platform
1001+ employees
Job no longer available
$125-155k
Salary is partially dependant on applicant’s location. Plus equity
1001+ employees
Company mission
To help organizations of all sizes become better marketers and create the world’s most beloved brands.
Role
Who you are
- 1+ years of experience building and maintaining reliable systems in a Linux/Unix environment
- 1+ years experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc
- 1+ years experience in writing code for automation in one programming language, such as Python, Java, Golang, or Ruby
Desirable
- 1+ years experience with one or more Cloud providers; AWS, GCP, or similar
- 1+ years experience operating, configuring, and maintaining Kubernetes clusters
What the job involves
- Within 1 month, you will:
- Complete Sprout’s New Hire training program
- Receive feedback on pull requests through active pairing with teammates
- Collaborate with your team members and fellow engineers to deliver value to our customers and numerous internal engineering teams
- Interact with our hosting platforms and perform operations tasks
- Within 3 months, you will:
- Become familiar with and perform many operational tasks
- Learn about how our teams use our streaming data pipeline built with NSQ
- Complete your first project that may include writing a Terraform module, a Kubernetes deployment, or upgrading and integrating pieces of Sprout’s infrastructure
- Focus on code quality with meaningful test coverage and legibility
- Participate in code reviews and give feedback to team members
- Contribute to our team’s culture of continuous improvement through retros and experimentation-oriented thinking
- Lean on our monitoring tools such as Graphite, Grafana, and Nagios to troubleshoot production performance or stability issues
- Join our on-call rotation (don’t worry, you’ll shadow someone first and we’ve got your back!)
- Within 6 months, you will
- Form a career growth plan with your manager and begin working toward it
- Write design documents and gather feedback from your peers for new projects that you take on
- Accidentally break something, recover, and learn from it
- Interact with, maintain, and troubleshoot distributed, highly-available systems with our other engineering teams
- Build connections with members from other teams through collaboration and active networking
- Proactively identify, document, and schedule future work to be done with focus on eliminating operational toil
- Within 12 months, you will
- Be self-sufficient in at least one large area of our codebases and services with a high-level understanding of the rest
- Leave code in better shape than before
- Influence other developers and be a guide for following best practices
- Continue growing your knowledge of our environment and services
- Take ownership over small-to-medium projects from technical design through completion, and proactively communicate risks and challenges to your teammates
- Continually learn new systems and elevate everyone’s knowledge as you share what you’ve learned with the rest of the engineering team
- Build effective working relationships between our Chicago and Seattle engineering teams
- Retire end-of-life services or technologies and roll out new ones to continuously keep our systems up to date and follow engineering best practices
- Be encouraged to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers
- Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet
Our take
Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.
With plenty of big-name customers, including Unicef, Chipotle, and Subaru, Sprout Social has established a trusted and effective brand of its own. It dodged direct competition with social engagement platform Hootsuite by expressly prioritising its customer service tools, where Sprout Social appears to be generally recognised as superior.
To double down on serving the social commerce market and carve out a distinctive niche ahead of this e-commerce trend’s anticipated success, Sprout Social has integrated with platforms such as Shopify, Canva and Facebook Shops. It is also a member of the TikTok marketing partner program and has continued to receive accolades for its software.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2018
$40.5m
SERIES D
Feb 2016
$42m
SERIES C
Total funding: $101.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company HQ
Chicago Loop, Chicago, IL
Leadership
Justyn Howard
(Co-Founder & CEO)They were Senior Account Executive at New Horizons, and worked in Learn.com's Executive Account Sales department.
Aaron Rankin
(Co-Founder & Board Member)They have a Master's in Information Systems Management from Carnegie Mellon and were an IT Architect at IBM. They were also a Software Engineer at Endeca, and they are currently an investor with Rankin Family Ventures.
Peter Soung
(Co-Founder & Head of Growth)They studied Computer Science at Penn State before working at IBM as a Software Engineer. They also worked as a Sales Engineer at companies such as Endeca.
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