Account Manager, Bounce
USA
Luggage storage solution
Posted today
Luggage storage solution
101-200 employees
Posted today
101-200 employees
Company mission
To give people the freedom to experience more of what they love by being freed from their physical belongings.
Role
Who you are
- 2 - 4 years experience in Account Management, Customer Success, or Ops at a marketplace or tech company
- Experience working with small businesses (e.g. SMB-facing SaaS, marketplaces, delivery apps)
- Excellent relationship-building and communication skills
- Data-literate: able to spot patterns in performance and turn insights into action
- Bias for action - able to work independently and solve problems quickly
- Native or fluent in English
- Comfortable working in a fast-paced
What the job involves
- We’re hiring an Account Manager to support and grow our network of partners in the USA
- You’ll be the face of Bounce to our partners - ensuring they’re set up for success, engaged with the platform, and consistently delivering a top-tier experience to customers
- A key part of your role will be helping partners fully adopt Bounce’s tools and processes, ensuring that all customer interactions are handled through the platform (e.g. avoiding off-platform bookings like cash transactions)
- You’ll collaborate closely with Ops, Support, and Sales to scale high-quality, compliant supply across the region
- Own relationships with store partners in your region - from onboarding to growth
- Ensure stores are trained, active, and delivering excellent customer experiences
- Working with partners to ensure all bookings are processed through the platform and off-platform transactions (e.g. cash) are avoided
- Proactively identify underperforming partners and improve performance through education and support
- Solve operational issues and escalate product bugs or friction points
- Use data to monitor partner KPIs and take action on churn, low conversion, or poor ratings
- Develop scalable resources (guides, playbooks, dashboards) to support growing partner base
- Represent the voice of store partners to internal teams (Product, Ops, Support)
Our take
Bounce is offering a convenient solution for travellers around the world who need to store their luggage temporarily. Founded by CEO Cody Candee, Bounce was born out of his own experiences of constantly being on the go and struggling to find a reliable and affordable way to store his luggage while exploring new cities.
With Bounce, travellers can easily find nearby locations to drop off their bags, freeing themselves of the burden of carrying heavy bags while sightseeing or attending business meetings, with users being able to book and pay for storage space through its website or mobile app.
Since its inception in 2018, Bounce has quickly grown to become a trusted and reliable option for luggage storage across the globe and now has locations in a number of major cities, including New York, London, Paris, Melbourne, and Tokyo. As the company continues to expand its reach and build its reputation, it is exploring new ways to enhance its services to better meet the needs of its customers. With its innovative and customer-focused approach, Bounce is poised to remain a leader in the luggage storage industry for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$19m
SERIES B
Apr 2022
$12m
SERIES A
Total funding: $34.2m
Company HQ
SoMa, San Francisco, CA
Leadership
Cody Candee
(Founder & CEO)Previously worked at Intuit, initially as a Product Manager before moving on to become a Product Lead.
Salary benchmarks
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