Customer Solutions Architect, Contrast Security
Software security platform
Be an early applicant
Software security platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help software-driven companies take full advantage of the application economy by getting secure code moving across their complete software development lifecycle.
Role
Who you are
- If you are passionate about helping customers achieve success and thrive in a collaborative environment, this role is for you
- Proven experience in post-sales, implementation, or customer success roles within enterprise software or SaaS environments
- Strong understanding of application security, DevSecOps, and modern software development practices
- Hands-on experience with platform architectures such as Docker, Kubernetes, AWS, Azure, or GCP
- Knowledge of security solutions and technologies (e.g., SAST, DAST, IAST, RASP) and security frameworks (e.g., OWASP Top 10, SDLC, Threat Modeling)
- Exceptional communication and interpersonal skills, with the ability to build trust with both technical and non-technical stakeholders
- Strong problem-solving skills and a customer-first mindset
- Ability to travel up to 40% as required
- Experience working with account managers and supporting renewals and expansions
- Background in application security, consulting, or software development
- Familiarity with enterprise IT environments, including Linux and Windows systems
- Demonstrated ability to influence product direction based on customer feedback
What the job involves
- Customer Solutions Architects (CSA) are integral to our post-sales operations, ensuring the successful implementation and deployment of licenses, driving customer satisfaction, and supporting renewals. In this role, you will work closely with account managers and cross-functional teams to guide customers through their journey with our solutions
- With a strong focus on customer success, you will help customers realize the full value of our products while fostering long-term partnerships
- Your expertise in technical implementation, DevSecOps, AppSec, and operational consulting, along with excellent communication skills, will position you as a trusted advisor to our customers
- Serve as the primary technical lead during the post-sales process, managing the successful implementation and deployment of licenses
- Conduct technical onboarding, including system integrations and configuration
- Provide hands-on support to ensure smooth deployment and adoption
- Build and maintain strong relationships with customers
- Proactively identify opportunities to enhance customer experience and satisfaction
- Address technical issues and provide timely resolution to maintain customer confidence
- Partner with account managers to ensure alignment on customer goals and strategies
- Act as a liaison between customers and internal teams, including Product Management and Engineering, to communicate feedback and influence product direction
- Provide training and knowledge transfer to customers and internal stakeholders
- Support account managers in driving renewals and identifying upsell opportunities by demonstrating the ongoing value of our solutions
- Conduct periodic business reviews with customers to ensure alignment with their goals
- Educate customers on best practices for continuous real-time application security
- Represent the company as a trusted advisor at customer engagements, webinars, and industry events
Our take
As cyberattackers become more sophisticated, security software needs to do the same to protect an organization's technological infrastructure. But rather than having security software that performs disruptive scanning or specialized security experts, it is better for software applications to protect themselves. Less holes can be exploited if attack prevention features are fully integrated.
Contrast Security is a software security platform pioneering a new era of self-protecting software. The company claims that only its software contains sensors that are embedded within applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise. This enables teams to accelerate development cycles at scale.
However, the reality of cybersecurity is that there is no silver bullet. Thus, despite demonstrating unique and impressive value, Contrast will always be fighting for dollars with competitors like Veracode. Nevertheless, the company's continued development of new capabilities is sure to keep it in the game.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$150m
SERIES E
Feb 2019
$65m
SERIES D
Total funding: $269m
Company benefits
- Dental & vision cover
- Flexible paid time off
- Work from home opportunities
- Competitive compensation package (salary + equity)
- A fun and dynamic environment where you work with other like minded people on products which make a real difference to the security of our customers
- Free in-office lunches every day
- Healthcare packages
Company HQ
Pleasanton, CA
Leadership
Arshan Dabirsiaghi
(Advisor)Initially served as Chief Scientist at the company before transitioning into their current role in September 2022. CTO of a current Stealth Startup. Former director of Research at Aspect Security, Master of Computer Science at Towson University.
Jeff Williams
(CTO)Former founder and CEO at Aspect Security, former director at Global Security Practice, Masters in Human Factors at George Mason University.
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