Director of Project/Program Management, ServiceNow

• 15 years of Project/Program management experience, including work in and PMO setting
• Project/Program experience in a large (ideally global) Enterprise Tech or Global Enterprise setting
• Proven experience guiding teams and influencing stakeholders at an executive level
• Deep understanding of project, program, and portfolio management concepts, methodologies, and best practices
• Ability to develop and implement functional strategies and policies that support the PMO's vision
• Experience with capital planning, budget management, and financial reviews for large-scale initiatives
• Strong ability to communicate effectively and build relationships with various departments and principals

Desirable

• Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs
• This team is responsible for driving, through best-in-class program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics
• As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market
• We are truly a team, supporting each other and celebrating our successes!
• This position reports to the VP, DBSx - Portfolio Management Office
• Strategic alignment
• Ensure all projects and programs align with and support the company's overall mission and long-term business goals
• Portfolio governance
• Guide the process for evaluating, prioritizing, and approving new initiatives, and maintain the overall portfolio roadmap
• Financial and resource management
• Oversee capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI
• Process and methodology development
• Establish and maintain standard project management methodologies, governance structures, and best practices across the organization
• Performance monitoring
• Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide data-enabled outcomes for the executive team
• Risk and change management
• Manage and escalate portfolio-level risks and obstacles that could impact strategic initiatives
• Stakeholder management
• Act as a strategic advisor to executives, providing guidance on investments and reporting on portfolio status, risks, and issues
• Team administration
• Direct, mentor, and develop the PMO team, including project and portfolio owners, to build organizational capability