Senior Customer Solution Engineer, Zuora
3+ days a week in office
Cloud-based subscription management
Open for applications
Cloud-based subscription management
1001+ employees
Open for applications
3+ days a week in office
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- You don’t need to tick every box — we value potential, curiosity and mindset as much as experience
- 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture
- Strong interest in — or experience with — SaaS, Cloud and enterprise technology
- Comfort translating technical concepts into clear, business-focused value conversations
- Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences
- Familiarity with subscription or recurring revenue models (or a desire to become an expert)
- Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling)
- A general understanding of APIs and modern application architectures
- Bachelor’s degree and/or relevant FinTech or enterprise software experience
What the job involves
- We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region
- This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling
- You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes
- This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact
- Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases
- Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models
- Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
- Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries
- Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value
- Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback
- Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs
- Help shape commercial strategy and identify expansion opportunities across business units and use cases
- Coordinate technical resources across Zuora and our partners to support successful outcomes
- Contribute to RFPs/RFIs, field events, and customer references where appropriate
- Support escalation management and collaborate cross-functionally to resolve issues and drive success
- Travel within your territory as needed
- You’ll work alongside teams using modern, cloud-native technologies including:
- Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
Salary benchmarks
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company has expanded its product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion and allowed it to launch consumption-based billing and revenue recognition tools. Lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
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