Customer Success Engineer, Sprig

$135-150k

+ Equity

SQL

CSS

JavaScript

iOS

Android

REST API

Junior, Mid and Senior level

New York

San Francisco Bay Area

More information about location

4 days a week in office

Research platform for UX teams

Be an early applicant

Research platform for UX teams

201-500 employees

B2BArtificial IntelligenceBig dataAnalyticsSaaSData Analysis

Be an early applicant

$135-150k

+ Equity

SQL

CSS

JavaScript

iOS

Android

REST API

Junior, Mid and Senior level

New York

San Francisco Bay Area

More information about location

4 days a week in office

201-500 employees

B2BArtificial IntelligenceBig dataAnalyticsSaaSData Analysis

Company mission

To help product managers, user researchers, and growth marketers uncover customer insights in real time so they can make informed product decisions, faster.

Job

Company

Role

Who you are

This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment
2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting SaaS products or enterprise software platforms is preferred
Familiarity with product development, UX research, analytics, or digital experience tooling is a plus

What the job involves

As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations
You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform
This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering
You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements
Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Our take

Designed to make product research and qualitative data analysis both faster and more thorough, Sprig is an AI-powered UX research platform. Its tools are trusted by teams of 1 to 10,000, included a whole host of innovative companies such as Square, Dropbox and Adobe.

Initially founded as "UserLeap", the company was conceived after a product manager found it difficult to obtain customer insights at a quick enough pace to influence development. What makes Sprig unique is that its research is continuous and in-the-moment, meaning product managers can see their customer insights at all times.

Sprig has backing from top investors like az16 and Accel, which has allowed it to accelerate its roadmap and invest in more integrations and partnerships. This puts the company in a great position moving forwards as it seeks to further grow its revenue and reach.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

115% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 3 rounds)

Jun 2021

$38m

SERIES B

Dec 2020

$16m

SERIES A

Total funding: $58m

Company benefits

Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
Additional Wellbeing Benefits
Generous Paid Time Off
Paid Parental Leave
Hardware & Software
Work from Home Equipment Stipend
Professional Development Stipend
Flexible Work Options
Access to Sprig Offices
Company Events

Company HQ

Financial District, San Francisco, CA

Leadership

Ryan Glasgow

(CEO & Founder)

Ryan has deep experience scaling companies from early stage to successful exit having been a team member at Weebly (acquired by Square) and Vurb (acquired by Snapchat).

Salary benchmarks

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