Customer Success Representative, Cognism
3 days a week in office
International sales intelligence platform
Open for applications
International sales intelligence platform
501-1000 employees
Open for applications
3 days a week in office
501-1000 employees
Company mission
To drive the next evolution of sales and marketing technology.
Role
Who you are
- Professional Experience – 2+ years in a sales organization
- Industry Background – Prior experience in a tech company, SaaS, or start-up environment is highly desirable
- Leadership & Communication – Ability to engage and advise stakeholders at all levels, translating objectives into actionable insights
- Problem-Solving Mindset – Proactive, solution-oriented, and adaptable to a fast-paced, high-growth environment
- Detail-Oriented & Organized – Strong project management skills with a keen eye for accuracy and compliance best practices for multiple clients at a time
- Commercial Aptitude - Ability to align to gain a strong understanding of the customer’s business needs, market dynamics, and how to translate product value into measurable ROI to ensure customer retention
- Fluency in English – Strong written, verbal, and presentation skills, with the ability to clearly communicate complex ideas to diverse audiences
What the job involves
- As a Customer Success Representative, you will help drive clients’ revenue goals with our platform. In this high-growth, fast-paced environment, your expertise will drive operational excellence and risk mitigation at Cognism
- Relationship Management - Serve as the main point of contact for clients post-sale; Build strong relationships with key stakeholders and understand their data needs and business goals; Monitor account health and proactively address issues
- Customer Communication & Updates - Provide clear, timely updates on issue resolution or product enhancements; maintain positive, professional communication with stakeholders and end users
- Account Monitoring & Usage Tracking - Monitor customer data usage; identify patterns that may signal a risk of churn or need for support
- Training & Education - Assist customers with continual education as needed, self-service portals; guide admins through how to use dashboards, stay up-to-date user interactions, address questions/challenges as they arise
- Customer Feedback & Reporting - Collect and relay customer feedback to product and data teams; help gather evidence or use cases that show value delivered to clients, assist in periodic customer health checks or satisfaction surveys
- Customer Retention - Monitor customer health scores, usage patterns, and engagement signals to identify risk or opportunity, proactively identify opportunities around Go-To-Market changes, expanded licenses; prevent churn through proactive engagement and value reinforcement; providing solutions for usage or satisfaction issues
- OUR TECH STACK
- Customer Success Platform (e.g. Gainsight, ChurnZero, Vitally) – Helps organize, track and main efficient communications with clients, understand usage trends, create
- Conversational intelligence tools (e.g. Gong.io, Chorus.ai, DialPad) – Helps aid coaching, tracking conversations, sharing information to internal teams directly from the client
- Automation tools (e.g. Outreach, SalesLoft, Vymo) – Helps to organize mass outreach across full customer base
- Communication tools (e.g. Zoom, MSFT Teams, Slack,) – To effectively communicate with customers and internal contacts, gage reactions, track messages
- Proficient with Salesforce - Manage customer relationships, streamline sales processes, automate marketing, and provide customer service
Our take
Cognism is a lead generation platform that provides clients with a SaaS solution that facilitates prospecting and improves conversions. According to Cognism, over 1.800 international businesses use its solution to drive new revenue, across industries such as marketing, HR, and technology.
The company differentiates itself through patented AI technology that delivers various data about leads to clients, helping them streamline the prospecting process. For example, Cognism provides clients with real-time company and people data and their AI technology identifies new business opportunities. Moreover, the solution easily integrates with all major CRM systems, which facilitates targeted communication strategies.
It also differentiates itself through its dedication to building a leading GDPR-compliant prospecting solution. The company's substantial funding has been primarily invested in international expansion across Europe, strengthening its position in the US, and improving its regulatory expertise in order to set the standard for data compliance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$87.5m
SERIES C
Mar 2021
$12.5m
LATE VC
Total funding: $129.1m
Company benefits
- Generous Annual Leave/ Paid Time Off (PTO)
- A day off for your Birthday!
- Great Maternity and Paternity packages
- Monthly Wellbeing Allowance
- Access to Spill – our slack integrated Wellbeing Service
Company HQ
Vauxhall, London, UK
Leadership
James Isilay
(CEO)Studied Information Systems Engineering at Imperial College London. Previously worked for 7 years at UBS Investment Bank, holding various positions such as Quantitative Developer, FX Derivatives IT Developer and Junior Exotic Options Trader.
Stjepan Buljat
(CIO)Previously worked for 10 years at ETNA, holding various positions such as IT Architect, R&D Team Leader and Product Development Manager.
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