Technical Support Engineer, Locus Robotics
Office located in Wilmington, MA
Autonomous robots for warehouses
Be an early applicant
Autonomous robots for warehouses
201-500 employees
Be an early applicant
Office located in Wilmington, MA
201-500 employees
Company mission
To transform commerce supply chains worldwide through the use of autonomous mobile robots.
Role
Who you are
- Bachelor’s Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience
- 3+ years' experience demonstrating hands-on hardware and software troubleshooting skills
- Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments
- Ability to communicate technical/complex information both verbally and in writing
- Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively
- Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization
What the job involves
- As part of our Customer Success team, you’ll be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams
- You’ll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform
- The working hours for this role are:
- Thurs 6PM - 2AM ET
- Fri 6PM - 2AM ET
- Sat 6PM - 6AM ET
- Sun 6PM - 6AM ET
- Own the execution of software version upgrades and new release deployments
- Manage and update SLAM-based maps, implementing changes to optimize robot navigation
- Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors)
- Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements
- Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams
- Develop and maintain documentation, FAQs, and internal troubleshooting guides
- Collaborate with cross-functional teams to diagnose and resolve complex system issues
- Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams
Our take
Many order fulfilment warehouses rely on a combination of human workers and machinery to operate packaging assembly lines. However, these workflows are time-consuming and repetitive, showing the potential for human workers to be replaced with AI-driven robots.
Locus Robotics provides automated robotic technologies for fulfilment warehouses, offering a range of different robots for different workflows. Every robot outputs data that can be tracked and analyzed, and they can be installed rapidly and scaled depending on business size.
Whilst robots in warehouses is not a new concept, they are generally limited to warehouse giants such as Amazon. Locus Robotics, however, has taken a flexible and accessible approach to its technology, aiming to increase access and affordability so that smaller businesses can scale.
Having picked over three billion items across its network of customers, the company is well established. It has also seen significant funding which has supported international expansion. In the longer term, it has plans to consider an IPO, as long as market conditions allow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2022
$117m
SERIES F
Sep 2021
$50m
SERIES E
Total funding: $416m
Company benefits
- Career growth and personal development
- Flexible work environment (remote, hybrid or on-site)
- Competitive benefits and personal time off that are specific to the country in which you work
- Peer and company recognition programs
- Wellbeing and mental health resources
Company HQ
Wilmington, MA
Leadership
Rick Faulk
(CEO)Experience as CEO and Chairman of Intronis & Barracuda Networks from 2013 to 2016. CEO of Quiet Logistics from 2016 to 2018.
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