Application Support Engineer, Phorest
More information about location
Salon management solution
Open for applications
Salon management solution
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering
- Experience with relational databases (MySQL, PostgreSQL, etc.)
- Experience working with APIs (REST/JSON, GraphQL)
- Ability to read and analyse application and/or database logs
- Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
- Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
- Ability to adapt quickly to changing priorities and customer needs
- Growth mindset - willingness to hone and develop your skills
- Basic understanding of fundamentals of programming
- Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit
Desirable
- Experience with one or more SaaS logging or reporting platforms
- Experience working with applications deployed on AWS Infrastructures
- Working knowledge of Java
- Working knowledge of frontend technologies (HTML / Javascript / Ember / React Native / Swing)
What the job involves
- Be the voice of the customer in a fast-paced SaaS team. Help solve complex issues, shape product improvements, and deliver a seamless experience for salons worldwide
- You will join the Salon Operations product group and work with our engineers and product managers to be the voice of the customer and ensure we are aware of, and fixing their pain points
- On your journey, you will become a subject matter expert in Salon Management and the Back of House areas of the platform ensuring our clients receive the best possible experience
- Delivering a high standard of technical customer service and building strong customer relationships
- Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools
- Be part of a team of software engineers, attending stand-ups, and planning sessions
- Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner
- Escalation of appropriate issues to the Product and Development teams
- Creating and maintaining concise and clear knowledge articles
- Mentoring for Level 2 (L2) engineers to help them progress in their career
Application process
- We usually respond within a week
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.1m
GROWTH EQUITY VC
Total funding: $36.6m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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