Help Desk Engineer, Tremor Video
3+ days a week in office
Video marketing platform
Be an early applicant
Video marketing platform
501-1000 employees
Be an early applicant
3+ days a week in office
501-1000 employees
Company mission
Nexxen's mission is to empower brands to captivate and activate the audiences that matter most through its end-to-end CTV and video marketing self-serve platform.
Role
Who you are
- Proven experience as a Help Desk Technician or similar role
- Proficiency in office networks, help desk support, Active Directory, SharePoint, Teams, Zoom Rooms, Slack, macOS, Windows, and Office 365
- Strong problem-solving skills and the ability to troubleshoot technical issues
- MacOS and Windows operating systems knowledge/experience
- Experience working on a project management or ticketing platform such as JIRA (or similar) to prioritise work tasks
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Minimum of 3 years of experience in help desk position(s)
What the job involves
- We are seeking a Help Desk Engineer with a knack for problem-solving, a passion for technology, and exceptional customer service skills
- You will be part of a talented collaborative team working on interesting challenges
- These challenges, when solved, have a direct impact on the company's goals
- Provide help desk support to employees, resolving technical issues promptly and efficiently
- Assist in maintaining office networks, including LAN, WAN, and wireless networks
- Manage employees in Active Directory, including user accounts, groups, and permissions
- Offer exceptional customer service to internal and external clients
- Support and troubleshoot macOS and Windows operating systems
- Manage permissions and changes Office 365, including email, SharePoint, and Teams
- Manage local and remote Zoom Rooms for seamless video conferencing
- Utilize Jira Cloud for issue tracking and project management
- Manage employees’ Slack for team communication and collaboration
- Oversee the smooth running of all IT infrastructure in the London office, requiring a proactive approach
- Communicate and assist with rolling out global projects/initiatives to the UK team
- Build relationships with the local building IT department
- Track stock/peripherals and order new equipment when needed, plus recycle old stock, requiring a proactive approach
- Prepare kits for new starters and provide IT onboarding
- Assist with client meetings and all-staff meeting setups
- Assist executives with any IT needs when they are in the UK
- Be willing and prepared to ‘chip in’ and help with events/projects when extra help is needed
Salary benchmarks
Our take
Video has been an invaluable marketing tool for businesses since the beginning of TV advertisement, but modern technology has dramatically changed how such content is consumed. On-demand omnichannel streaming services and CTV has provided unique opportunities for advertisers to develop their audience engagement strategies, but without the appropriate technology platform, this can be difficult to navigate.
Nexxen provides an end-to-end self-service CTV & video marketing platform, helping to provide businesses with the appropriate engagement tools to future-proof their video marketing. The platform includes AI-driven analytic tools based on audience data, marketplaces for the self-serving of media for campaigns, in addition to analytic tools to assess the success of campaigns in real-time.
Whilst several other start-ups provide either video engagement tools or self-serve video marketing marketplaces, Nexxen has taken the smart angle of combining both into a single platform, whilst specializing in futureproofing companies for the rise in CTV engagement demands. The company aims to save clients money, time, and operational complexity by unifying where they operate their video advertisement campaigns into a single platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2011
$37m
LATE VC
Apr 2011
$3.8m
SERIES A
Total funding: $120.2m
Company benefits
- Comprehensive health benefits
- Flexible Time Off policy
- Matching 401k plan
- Commuter Benefits Plan
Company values
- Innovative
- Committed
- Collaborative
- Authentic
- No Ego
Company HQ
Theater District, New York, NY
Articles
Leadership
Ofer Druker
(CEO)CEO and co-founder of Matomy Group since 2011, and of AdsMarket since 2007.
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