Chief of Staff and Head of Business Practices, Braze
$230-270k
OTE
$190-225k
BASE
+ Equity
Customer engagement platform
Job no longer available
Customer engagement platform
1001+ employees
Job no longer available
$230-270k
OTE
$190-225k
BASE
+ Equity
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- 12+ years of experience in Chief of staff/business planning/ strategy/ operations related roles at a SaaS company
- Previous Chief Of Staff or business practices experience
- Proven experience in strategic thinking, organizational agility, and cross-team collaboration
- Passionate about driving operational excellence, with experience in planning, creating, and managing budgets
- Ability to navigate and network and lead by influence across departments to build consensus around critical initiatives
- Experience coordinating, directing and guiding the work of teams within a high growth organization
- Self starter with an entrepreneurial mentality with experience working on complex, ambiguous projects across multiple teams. Creative approach to new ideas, experimentation with new initiatives that could fuel growth
- Data drive and measurable outcomes driven approach to work and initiatives
What the job involves
- We are looking for a Chief of Staff (COS) and Head of Business Practices reporting to the Chief Business Officer (CBO)
- The COS will help lead us to scale by putting together a framework for strategy to execution, financial planning, scalable business practices, and helping jumpstart new/growth initiatives, by collaborating with functions across the business
- As a critical thinker and catalyst for change management, the COS will be responsible for landing key strategic initiatives, keeping the team focused & executing on business priorities
- You will also collaborate across the business to ensure cross-functional alignment of goals and execution
- Reporting into the Chief Business Officer (CBO), you will be a strategic partner and responsible for maintaining the operational rhythm of the business, including OKRs and annual planning
- Plan and manage the long range and annual strategy and planning cycles, aligning with finance and other relevant parts of the business
- Set standard for global business practices including overall operating rhythm, process development, systems, and supporting teams with execution
- Identify opportunities and gaps in the business and propose/own special projects that will need to be created
- Partner with the marketing, strategy and operations leadership team to uncover strengths and challenges (business/growth opportunities, org design, operations, systems etc.) and help them become more effective
- Become a Braze expert and act as a trusted counsel to the CBO and other leaders. Act as the CBO’s proxy as and when needed
- Get a deep understanding of the operating metrics of the business to identify and propose new initiatives/areas of investments
- Build strong partnerships and strategic alignment with executive leaders and key cross-functional stakeholders
- Drive/oversee cross-functional projects/initiatives from development through to execution including new product introduction
- Manage the agenda for CBO leadership meetings, prioritizing key initiative discussions and decision making. Support with executive and internal communications
- Foster talent within the business operations team and cultivate a culture of high performance and satisfaction
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
NoMad, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
Share this job
View 14 more jobs at Braze