Director of Strategic Operations, ServiceNow
$178.9-313.1k
Plus equity (when applicable), and variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$178.9-313.1k
Plus equity (when applicable), and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 12+ years of relevant work experience (or 5+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
- Top-notch data analytics and problem-solving skills, with an ability to synthesize
- Experience working within the product development process, thrives in a matrixed environment, can establish credibility with product, engineering, and GTM leaders, and an understanding of operational and go-to-market implications of their recommendations
- Ability to gain and maintain an intimate understanding of the business’ key drivers, proactively proposing ways to increase business performance and efficiency
- Led cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and to operationalization
- Self-starter who thrives in fast-paced, high-growth environments
- Outstanding organizational and communication (verbal, written, and presentation) skills
- Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done
- Knowledge of the SaaS space and business model
- Previous management experience and track record of developing talent
- MBA, equivalent degree, or equivalent experience
What the job involves
- We are looking for a Director, Risk BU Business Strategic Operations
- This critical role will be a trusted advisor to the BU GM and a respected partner to cross-functional leaders across product, engineering, design, sales, marketing, and customer success
- This role will support both operational and strategic aspects of the business
- You will lead a small team of talented Strategic Operations professionals to solve complex business problems by undertaking research, designing and executing analysis, and then driving results
- You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business objectives
- This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company!
- The Risk product business unit is helping our customers transform their Risk operations
- Thought partner with the general manager, product leadership, and GTM team on a variety of efforts
- Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform decision-making
- Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output
- Drive the operating cadence of the business – quarterly business reviews, executive product roadmap reviews (PRR), & annual planning
- Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations
- Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations
- Support alignment between BU leaders and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional leaders to coordinate business activities and proactively distill and communicate relevant information to leadership
- Represent the BU in cross-functional initiatives and programs
- Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
- Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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