Senior Operations Manager, ShipMonk
Shipping & logistics for e-commerce SMBs
Job no longer available
Shipping & logistics for e-commerce SMBs
1001+ employees
Job no longer available
1001+ employees
Company mission
To become the most innovative and trusted tech fulfillment provider with facilities & solutions around the globe.
Role
Who you are
- Ideally, our Senior Operations Managers will have a Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
- Sr. Ops Managers are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
- Experience with warehouse management systems
- ShipMonk prefers that all Senior Operations Managers have experience with labor management systems and productivity initiatives
- Senior Operations Managers will set themselves apart by having Lean Six Sigma certification
- All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
- Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers
- It is strongly preferred that our Senior Operations Managers have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Senior Operations Managers should have experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports
What the job involves
- The Senior Operations Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
- Ensures the physical condition of the warehouse and equipment is properly maintained
- Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
- Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
- Our Senior Operations Managers will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
- Effectively manages the budget and P&L of the operation
- Ensures operational excellence in all warehouse areas, related equipment, and systems
- Partners with others to maintain the proper layout of warehouse and product placement
- Senior Operations Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
- Ensures accurate timekeeping for direct reports and reporting teams
- ShipMonk's Sr. Ops Managers will lead cultural change within facilities whenever necessary
- Ensures compliance as applicable
- A top priority for our Senior Operations Managers is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
- Addresses complaints and resolves problems
- Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct
Our take
ShipMonk was created when its founder realized how US merchants would often refuse to ship to certain locations internationally. The company has grown to allow small to medium size e-commerce brands to scale through its 4-in-1 cloud based software, which integrates with a company's inventory management, orders, warehousing and shipping systems.
To supplement its SaaS and offer real logistical value, ShipMonk operates a growing number of strategically located warehouses throughout the US, Canada, Mexico and the UK. This means that even the smallest eCommerce brands are able to deliver goods within just two days, while reducing shipping costs compared to traditional delivery channels.
Since launching in 2014, ShipMonk’s trajectory has been remarkable for a company that was largely bootstrapped without major funding. However, 2020 saw a boom in demand for its services, and since then ShipMonk has scaled up enormously, receiving huge financial investment and acquiring complementary businesses along the way. Having now established fulfilment centres in Birmingham (UK) and Texas, ShipMonk is eyeing up strategic acquisitions and additional expansion within the US and Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$65m
GROWTH EQUITY VC
Dec 2020
$290m
GROWTH EQUITY VC
Total funding: $365.1m
Company benefits
- Full health benefits coverage (medical, dental, vision)
- Unlimited paid vacation time
- Dog-friendly workplace
- Wellness program (onsite gym, healthy snacks)
- Fun work environment (trampoline, ping pong table & games)
- Referral Bonus Program
Company HQ
Central Fort Lauderdale, Fort Lauderdale, FL
Leadership
Jan Bednar
(Co-Founder)Forbes 30 under 30. Before co-founding ShipMonk, founded and was CEO of commerce and shipping startup BetaBox.
Kevin Sides
(President & Co-Founder)Prior to co-founding ShipMonk, worked at dg Communications Group, with spells as Senior Account Manager, Head of Digital, and General Manager.
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