Technical Support Engineer, Brightcove
Tier 2, Developer
Leading cloud-based online video platform
Job no longer available
Leading cloud-based online video platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To break through to audiences everywhere by offering powerful video solutions for marketing, enterprise communications, and more.
Role
Who you are
- The ideal candidate is a dedicated problem solver, passionate about rich media technologies, and a proven customer advocate
- We are looking for someone who is highly motivated with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success
- College degree (CS degree preferred)
- 3+ years work experience in online technical problem solving
- Excellent communication skills and strong customer focus
- Proven analytical / problem solving ability
- Ability to communicate technical concepts clearly and effectively, both written and oral
- Demonstrated ability to lead and manage initiatives to completion
- Proven ability to work with the team to quickly and calmly resolve technical issues
- Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
- Demonstrated ability to learn new skills quickly
- Ability to work independently and as a part of a team
- Required to be flexible, detail oriented and organized with the ability to multitask
- On-call availability
- Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc
- Strong familiarity and working knowledge in JavaScript, HTML, and CSS is essential
- Familiarity and working knowledge of Java; experience in Android/iOS development is a plus
- Familiarity and working knowledge with rich media applications and mobile SDK development or testing
- Familiarity and working knowledge of RESTful API use, data collection tools, developer support experience
- Meaningful experience with online video and of video encoding applications
- Exposure and working knowledge in at least one other programming language including Objective C/Swift, PHP, BASH, etc
- Ability to test, troubleshoot and diagnose advertising integrations issues highly desired
- Working knowledge of video ad serving technologies (VAST, VPAID, VMAP, etc) highly desired
- Working knowledge of ad/video analytics platforms (Omniture, MOAT, etc) highly desired
What the job involves
- We are looking for an exceptional person to join our Technical Support team in providing efficient and accurate technical assistance to ensure complete customer satisfaction for our growing customer base of online video publishers
- Working for Brightcove will give you a unique opportunity to join a fast-growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video
- As a member of Technical Support, the candidate will be part of a Global team interacting closely with Support offices in the US Mexico, Europe, Australia, Korea and Japan, as well as with customers around the world
- Working directly with customers via phone and email to respond to technical issues
- Providing escalated technical and triage support for other team members
- Providing assistance and trainings to junior team members
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions
- Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements
Our take
Brightcove enables content creators to gain additional revenue from their online video products through new distribution and analytics opportunities. Its services generate a cash flow by allowing advertisers to purchase sponsorship bumpers and watermarks. But that's just the start; the firm is also drawing in customers as a cutting-edge analytics platform.
The company now operates in more than 60 countries and is developing new strategies that enhance current offerings and create opportunities to expand existing businesses. The latter includes the 2023-launched Brightcove Communication Studios, a platform that helps teams better communicate and engage with internal stakeholders as well as an Ad Monetisation service for client companies.
Brightcove now works with customers across a range of sectors and industries, including BBC, Adobe, Ford, Forbes, and Premier League and continues to spoil its customers with new features and incentives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2010
$12m
SERIES D
May 2008
$4m
SERIES D
Total funding: $157.2m
Company benefits
- Nourishment: Catered lunches and fully-stocked kitchens around the globe, you’ll never go hungry here!
- Financial Wellness: Plan for the future with our competitive compensation packages, 401K matching, and recognition awards.
- Employee Experience: It’s not all about work. From poker games to summer happy hours (virtual and in-person), and epic Halloween parties—we bring the fun.
- Learning & Development: You’ll solve challenging problems daily here. And to help you do that we’ve got tuition reimbursement programs, mentoring partnerships, and regular meetups like our Women in Technology initiative.
- Giving Back: We’re all about making an impact on local communities, so we encourage employees to take volunteer time off and match charitable donations up to $100.
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Marc DeBevoise
(CEO)Experienced Executive with over 15 years in senior roles. They are currently an Executive Producer at Horizon: An American Saga, an Advisory Board Member at Antenna, and a Board President at The Door.
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