Director of Provider Operations Strategy & Design, Oscar Health

• A bachelor’s degree or 5+ years of operating experience
• 10+ years of work in operations, health insurance, data analysis and/or consulting
• 5+ years of experience building, coaching and developing operational teams
• 5+ years experience with network operations, provider data management and contracting processes
• 5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders
• 5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures
• Strong ability to use data in decision making and to tell the story for investment
• Strong program management and organizational skills
• Proficiency in Excel/Google Sheets
• Strong presentation and executive communication skills
• Experience with strategic programs that required successful presentation of business cases to obtain C-suite leadership agreement

Desirable

• As a Director and leader in our Operations org, you will build, scale and optimize Oscar’s provider data management, contracting, and credentialing processes
• This role will have overall responsibility for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar’s capabilities in serving members and providers
• You and your team will do this by working with partners across Operations, and cross-functionally, partnering with product as well as other operations stakeholders to take your ideas from vision to implementation
• You will report to the Senior Director, Provider Operations
• Lead, coach and develop a high-performing team of managers and their reports
• Provide structure and support for your team, allowing them to keep their focus on delivering key initiatives
• Using industry best practices, ensure the processes and tools designed in the Provider Data Operations space are extensible, efficient and scalable using the most up to date technologies and people strategy
• Partner closely with operations, product, technical and market stakeholders to deliver the next generation of provider operations capabilities
• Become a trusted partner to our business operations organization and sales partners, enabling delivery of growth and expansion targets
• Develop foundational processes for our scaling provider data and contracting
• Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of our operations; partner cross functionally to develop end-to-end strategy that leverages these insights to meet expectation of a lead health plan in the industry
• Own team vision and strategy including quarterly vital setting and both Ops engineering and collaborative product roadmap
• Partner with Business Operations in new expansion market strategies, leading initiatives that support provider operations strategy as well as Go-to-Market and Product implementations
• Identify automation opportunities where stable processes have been implemented and are sustainable to gain efficiencies by adding technical tooling in place of human intervention
• Identification of administrative expense savings through process improvement, tooling investments, offshoring or vendor partnerships