Customer Support Content Manager, Pento
£48-61k
Plus equity
More information about location
Stress-free UK payroll software
Job no longer available
Stress-free UK payroll software
21-100 employees
Job no longer available
£48-61k
Plus equity
More information about location
21-100 employees
Company mission
Build the most exceptional payroll experience for companies and their employees.
Role
Who you are
- 2+ years experience in customer support and success content creation and publishing
- Managed your own content cycle independently to achieve desired results
- Familiarity with knowledge management tools and software
- Zendesk knowledge would be a benefit
What the job involves
- Content Development: Edit and produce engaging and instructional content encompassing articles, guides, FAQs, and video tutorials, enabling customers to effectively utilise Pento's features and functionalities
- Content Optimisation: Analyse customer inquiries and feedback to identify trends and content opportunities, optimising our support resources to preemptively address common challenges
- Strategic Planning and Execution: Work with teams across Pento to build and implement a content strategy that reflects Pento's mission, addresses customer requirements, and adapts to evolving market dynamics
- Knowledge Base Management: Maintain and update Pento's knowledge base, ensuring it remains a comprehensive resource hub for customers seeking information and support
- Content Distribution: Direct the delivery of content through various channels (blogs, newsletters, social media, webinars, etc) ensuring our content resonates with and reaches our customer base
- Content Performance Tracking: Utilise relevant metrics and analytics to evaluate content performance, optimise content delivery strategies, and drive continuous improvement
- SEO and Content Discoverability: Work closely with our Marketing team to optimise all support content for search engines and identify tech solutions to enhance the visibility and accessibility of our resources online
- Understanding of SaaS products and experience in creating content for software platforms
- Exceptional writing and editing skills, with a keen eye for detail and a commitment to producing high quality content
- Strong analytical mindset, capable of using data driven insights to inform content decisions
- Ability to work in a fast-paced environment, prioritise tasks effectively, and meet tight deadlines
- A proactive and collaborative approach to teamwork, coupled with excellent communication and interpersonal skills
Our take
Many business processes have been made much simpler over the last 20 years. Payroll software, on the other hand, hasn't changed much. Running payroll still requires huge amounts of manual data entry, which leads to errors, lockdown periods and general frustration. Pento aims to change that by providing a SaaS-based online platform intended to optimize payroll services.
Its platform helps to automate payroll system and offer complementary features to employees, such as user-friendly access to pay history and personal pay-related data, enabling small and medium-sized companies to find a digital way to automate salary processing, taxes and is fully connected to HMRC. It operates a classic SaaS model, charging a monthly subscription per seat.
Typical Pento customers are companies with 1-150 employees, although the startup is also seeing quite a lot of demand from bigger companies too. It now boasts over 700 of these as customers. With enough recent funding, Pento is gearing up for significant improvements to its tech and expanding its team as needed in the next few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2021
$35m
SERIES B
May 2021
$15.6m
SERIES A
Total funding: $54.2m
Company benefits
- Flexible Working. We have been working remotely since day 1 and supporting Pentos working flexibly is within our DNA
- Unlimited Time-Off. It's important that we're well rested and to enable this we have unlimited time-off. We work hard at Pento and we want you to find balance and ensure work fits into life
- Mental Health Support. Easy-to-access therapy (one-off or courses) and broader mental health support via Spill
- Parental Pay & Leave. You can access gender-neutral company enhanced parental pay and leave, to be taken within the first 18-months of your child’s life (inclusive of local statutory pay and leave). This applies to all families, whether you or your partner has given birth, adopted or become a parent through surrogacy. Our family-friendly policies also include support and paid time-off for fertility treatment and parental loss
- Travel Stipend. We encourage visiting and co-working with team members in other cities and to support this you can access a travel stipend to organise these meet-ups
- Company Summits & Team Offsites. Summits and offsites play a hugely important role at Pento! Time spent together helps us get to know each other, strengthen our working relationships, and push forward our growth
- Equity Plan. On top of a location-agnostic, benchmarked salary, all Pentos receives an equity option plan so we can all can benefit from our success
- Expense A Co-Working Space. You can expense a desk at a co-working space if you’d like to work elsewhere
- Equipment & Working Environment. New joiners receive an allowance of £500/€600 to purchase tech and home set-up equipment (this doesn’t include laptops)
- Books. Tell us what you want to read in the #books Slack channel and you're free to purchase the book on us. All we ask in return is that you share a review of the book when you're done reading it — we love reading each others' reviews
Company HQ
Metropolzonen
Leadership
Emil Hagbarth Rasmussen
(Co-Founder)Previously Co-founder, Developer at Greenticket for 2 years and Co-founder, CTO at Hivebeat for 1 year.
Jonas Bøgh Larsen
(Co-Founder & CEO)Previously Co-founder at Greenticket for 6 years and Co-founder, CEO at Hivebeat for 1 year.
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