Senior Manager of Global People Operations, Front
$176-219k
+ Equity
More information about location
2 days a week in office
Shared customer communication hub
Be an early applicant
Shared customer communication hub
201-500 employees
Be an early applicant
$176-219k
+ Equity
More information about location
2 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- A successful candidate will be someone who truly enjoys problem-solving, is willing to think outside of the box to bring creative solutions to helping people, and is excited to deeply understand the business at every level of the organization
- You have 8+ years of relevant HR Operations experience, including a strong emphasis on global HRIS administration and HR operations workflows at a dynamic start-up (or in a start-up-like environment)
- You have managed a team of at least 2 HR professionals for 2+ years, ideally with distributed team members
- Strong understanding of employment laws and compliance requirements across multiple geographies
- You have led benefits negotiations with US and international carriers and managed these programs
- You can give examples of successful change management efforts, whether it was changing systems, processes, or benefits
- You have excellent program/project management with a track record of balancing multiple projects at the same time and driving them to good results. You can give examples of leading successful system implementations and workflow redesign
- You have worked with international workforces in different jurisdictions (experience with Ireland, France and Chile is a nice to have) You can give examples of how local parameters played into your workflow design and communications
- You understand the legal environment and help guarantee adherence with all applicable local employment laws, especially as it concerns immigration and HR policies
- You have an obsession for streamlining processes and a need to make workflows efficient and accurate. If something is not streamlined, inefficient or incorrect, your intuition is to jump in and fix it
- You have led cross-functional teams working on systems implementations, headcount/position management, onboarding/offboarding, and user training
- Experience with the following programs is a plus: BambooHR, Lattice, Deel, Remote, Forma, and Principal
What the job involves
- The mission of the People Team at Front is to enable all Fronteers to thrive and be successful in their roles
- In that, we’re looking for an amazing People Partner (Human Resources Business Partner) for our EMEA team
- This person will be a strategic and deeply engaged partner to our Fronteers, as well as an advisor and thought partner to managers and individuals to help move the business forward through people initiatives and coaching
- This person will also be involved in designing and rolling out key global People initiatives
- The Senior Manager, Global People Operations will report to the Chief People Officer in our San Francisco office to shape the next phase of our global people operations
- This role will provide a balance of technical and operational leadership with a deep focus on execution and building for a global scale
- As a dynamic startup, with team members in the US, France, Ireland, and Chile, obsessed with customer experience (internal and external), this position plays a key role in helping to build the People infrastructure necessary to achieve our People and Business objectives
- Lead our global HR operations programs, including end-to-end HR workflows, People systems, HR administration, and employee communications, with an aim to achieve efficiency, compliance, and employee experience
- Programs include immigration support, leave administration, employee onboarding and off-boarding, Focal cycles, EOR operations, and managing our global benefits programs
- Serve as a key point of contact for employees on HR policies, benefits, and systems
- Lead and develop a mighty team of 3-4 globally distributed HR operations and Workplace professionals
- Own the technical and programmatic side of HR, including systems, evaluating new tools and offerings, integrations, and enterprise-wide solutions
- Ensure global HR compliance and reporting (e.g. EEO-1, ACA, etc.)
- Lead cross-functional initiatives to reinvent how People, Recruiting, Finance, IT, and Legal workflows support each other in anticipating and responding to business needs
- Ensure data integrity across all HR systems and seamless integration with other systems
- Oversee EOR and contractor administration and workforce processes
- Function as the primary manager of the US 401k program
- (Depending on your experience) Oversee Front’s global real estate portfolio and workplace experience
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopitfy and Convoy. However it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. It is moving to futher develop its product and increase its market share, hiring on new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.3m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company values
- Transparency
- Care
- High standards
- Collaboration
- Low ego
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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