Staff Creative Web Designer, Intercom
$170-200k
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$170-200k
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 7-9 years of design experience with a portfolio showcasing a breadth of web-focused design work
- Proficiency in Figma, Adobe CC (Webflow a plus)
- Experience in motion design and storyboarding (in execution and/or art direction)
- Strong design sensibilities, from high-level strategic direction to production details
- Ability to communicate with precision, clarity, honesty, and respect
- Basic understanding of HTML/CSS to converse with developers
- Basic understanding of designing within a CMS
- A general understanding of business goals and strategy
- A general understanding of web performance metrics
- Ability to present ideas effectively to stakeholders
- Ability to navigate ambiguous projects
What the job involves
- Designing boundary-pushing, creatively inspired web pages
- Collaborating closely with development partners to create slick, advanced, modern & tasteful web pages that push the boundaries of current web creative standards
- Inputting on wireframing and information architecture
- Delivering work at the forefront of design and web trends
- Creating impactful and highly realistic product-focused visuals
- Storyboarding motion-based assets and art directing animators
- Ideating and prototype interactive solutions
- Designing for responsive breakpoints
- Working within and expand upon a web component system
- Helping implement a new brand identity on the web
- Owning projects from concept to final execution
- Collaborating with stakeholders in a highly iterative and agile environment
- Balancing design excellence with a need for speed and a focus on success metrics
- Partnering with writers, producers, marketers, product experts, company leaders and external agencies to drive projects forward
- Art directing junior designers and freelancers
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
Share this job