Customer Success Manager, Secureframe
Bilingual
Governance, risk and compliance platform
Job no longer available
Governance, risk and compliance platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To help organisations build trust and stay secure.
Role
Who you are
- 4+ years of experience in a customer facing role
- Strong empathy for customers and passion for revenue growth
- Active listener who is personable and is invested in the customer’s success
- Strong communicator with excellent verbal and written communication skills
- Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
- Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
- Passion and ability to work well in a fast-paced, rapidly changing environment
- Bilingual candidates preferred (Spanish or French)
What the job involves
- Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
- Know the product inside and out so you can manage customer activities including onboarding, training, and growth
- Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
- Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
- Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Constantly analyze, refine, and iterate on internal processes to make them more efficient
Salary benchmarks
Our take
Data protection and security laws are getting more complex each year, presenting real challenges for startups. New companies already have massive workloads without having to deal with security compliance taking up huge chunks of time and resources.
Secureframe provides an automated cybersecurity compliance platform that integrates with more than 100 existing cloud-based compliance providers and apps. The service focuses on helping customers achieve and maintain security, privacy, and compliance requirements, including SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA, and many others. Its compliance platform allows organisations to meet certifications in weeks instead of months. Plus, they recently launched Secureframe Questionnaires to help organisations respond to RFPs and security questionnaires fast with AI.
Automated compliance platforms are becoming common in today’s landscape, but Secureframe stands out due to the integration of its platform within existing applications. The startup has taken this approach to unify existing compliance stacks, presenting companies with familiar solutions without having to start from scratch.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$56m
SERIES B
Mar 2021
$18m
SERIES A
Total funding: $78.5m
Company benefits
- Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver. For either birthing or non-birthing parents, we provide 100% pay for 8 weeks.
- Comprehensive health coverage — We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision benefits for you and your dependents.
- Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
- Team activities and offsites — We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected and grow together.
- Career development — From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
Company HQ
Mission District, San Francisco, CA
Leadership
Shrav Mehta
(Founder & CEO)Shrav served in Engineering and Marketing for a combined 6 years at companies like Lob, Scale AI, and Pilot before co-founding Secureframe in 2019.
Share this job
View 7 more jobs at Secureframe