Operations Executive, Multiverse
Delivery
£40-50k
More information about location
1-5 days a week in office
Upskilling platform for AI and Tech adoption
Open for applications
Upskilling platform for AI and Tech adoption
501-1000 employees
Open for applications
£40-50k
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- 2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment
- You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
- You’ve designed and implemented processes or playbooks that improved team performance and operational consistency
- You have a strong working knowledge of tools like Google Sheets, Metabase, and are familiar with SQL, APIs, and automation tools
- A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction
- You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard
- You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success
What the job involves
- As an Operations Executive, you’ll support our coaches, account manage our learners, and be the owner of strategic, operational metrics with a broad mandate to test, iterate, and implement new processes that move our business forward
- You will tackle challenges along our operational journey from the moment a new learner launches as an apprentice until they successfully complete their program qualifications ~12-15 months later
- This role will be a core part of an operating unit that consists of other operation team members, coaches, and specialised support
- Strategise: proactively identify areas for improvement and contribute to operational enhancements
- Build: roll-your sleeves up to find ways to use data to improve forecast and decision making, using your conclusions to test and adopt new processes across the Multiverse team
- Grow: both yourself (to a senior OE and along our leadership track to operations manager), but also your peers via efficiency gains that allow your team to expand learners under management
- Operate: ensure execution of critical systems to the company, you hold the pen on critical metrics your team needs to meet across regulatory, business, and learning outcome concerns (e.g., choosing the right measure, monitoring it, improving it)
- Collaborate: as a key voice to partner to central teams and across your pod; provide input for problem solving with product, customer success, learning to ensure cross-team efforts to continuously improve
- Implement new processes and best practices to drive operational excellence within Multiverse operating teams
- Partner cross-functionally on operations projects that result in identifying expansion opportunities, or opportunities to automate, offshore, or otherwise simplify core process requirements
- Define, monitor, and improve KPIs that measure the profitability, revenue, and operational performance of your team’s learners
- Ensure your team has processes to support all logistics required to complete programs (e.g., complaint management, coach scheduling, action logging, etc.)
- Partner with Multiverse Customer Success and Learning Curriculum representatives to problem solve and resolve customer or program concerns
- Maintain positive relationships between customers, learners, employees, and Multiverse management
- Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
- Execute and continuously improve key operational processes that support our learners from onboarding through completion, driving efficiency, accuracy, and scalability
- Identify and resolve day-to-day operational blockers across scheduling, learner experience, and coach enablement
- Monitor and manage performance metrics to ensure program quality, regulatory compliance, and learner satisfaction
- Partner cross-functionally with Central Teams, Customer Success, Performance Ops, Learning, Product, and Data to identify process gaps, run A/B experiments, and deliver solutions that improve learner outcomes, client relationships and operational effectiveness
- Take ownership of specific operational projects from an idea to implementation, aimed at automating workflows, reducing manual effort, or unlocking scale
- Use data to surface insights, define measurable goals, and inform decisions that support your team’s ability to deliver exceptional service at scale
- Build strong relationships with internal stakeholders and external partners, ensuring alignment on learner and customer needs
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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