Technical Support Engineer, ClickHouse
Europe
Open-source database for real-time apps and analytics
Job no longer available
Open-source database for real-time apps and analytics
201-500 employees
Job no longer available
201-500 employees
Company mission
To allow users to generate analytical reports using SQL queries in real-time.
Role
Who you are
- 2 to 4 years of experience in a customer focussed role
- Technical breadth and depth in subjects such as ClickHouse or similar DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms is required
- High motivation and excitement to experiment and learn a lot about ClickHouse and database management systems
- Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
- Self-driven, curious, and eager to continuously learn and grow
- You enjoy:
- Collaborating with colleagues in a team environment (software developers, product managers, consultants, account representatives), and the open-source community to engage and research
- The adventure and the urgency of helping building the most scalable, high-performing,, and fastest databases on the planet
- Applying open-source software technology to massive data sets to solve complex questions and improve the world in which we live
What the job involves
- Deliver excellent customer service as a first-line engineer and representative of ClickHouse
- Research and investigate issues and provide solutions to our users, community, and customers in using ClickHouse Cloud and ClickHouse open-source
- Provide professional responses and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, chat, consultative support / expert sessions, and/or phone
- Build strong, trusted relationships with colleagues, customers, and partners
- Be present and available according to the scheduling and on-call required to deliver high-quality 24x7 Support in a global, distributed environment
- Work cross-functionally - we are a start-up, and you are expected to be versatile, working with the Support Escalation team, our ClickHouse Development teams, the Sales team, and with customers and prospects
- Assist with teaching our Training courses and be available to our users and ClickHouse community
Our take
Database management systems have long been important to the operations of businesses. However, these systems can be painfully slow. ClickHouse solves this problem with its ultra-fast database management system, that powers real-time analytics and apps.
ClickHouse's founding team hail from companies including Yahoo!, Netflix, Salesforce and Google. This has not only lent the company an impressive amount of credibility, but has also allowed it to identify the needs and challenges of enterprises when it comes to their databases. Its system works between 100 and 1,000 times faster than traditional options, and has led to the company being trusted by the likes of eBay, Uber and Spotify.
It has seen substantial funding too, the most recent of which is cited to help advance its platform across multiple use cases. Alongside this funding, it recently announced the acquisition of LibreChat, an open-source AI chat platform, allowing ClickHouse to launch its Agentic Data Stack. This move positions the company at the forefront of agentic analytics, allowing organizations to interact with massive datasets through AI agents, and demonstrates ClickHouses's commitment to shaping the future of real-time,. intelligent data analysis.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2026
$400m
LATE VC
May 2025
$350m
SERIES C
Total funding: $1.1bn
Company benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
- Healthcare - Employer contributions towards your healthcare
- Equity in the company - Every new team member who joins our company receives stock options
- Time off - Flexible time off in the US, generous entitlement in other countries
- A $500 Home office setup if you’re a remote employee
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Aaron Katz
(Co-Founder & CEO)Prior to ClickHouse, Aaron spent 6 years at Elastic as CRO and Strategic Advisor. He also spent 12 years at salesforce, joining as a Regional VP of Sales before working through various roles to become the Senior VP of Enterprise Sales.
Yury Izrailevsky
(Co-Founder & President)Previously, Yury spent 3 years at Google as a VP of Engineering, 8 years at Netflix as a Director of Cloud and Systems Infrastructure and VP of CLoud Computing and Platform Engineering, and 8 years at Yahoo! as a Manager of Yahoo Data Warehouse and Director of Engineering.
Alexey Milovidov
(Co-Founder & CTO)Prior to becoming CTO in 2021, Alexey was the Head of CLickHouse and Yandex for over 13 years.
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