Senior Manager of BizTech, Airbnb
$154-192k
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$154-192k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 7+ years of experience in managing technical service operations and support teams on a global scale
- Bachelor’s Degree in Computer Science or a related field
- Superior leadership skills with proven ability to effectively manage and develop a diverse team of people (a large and/or international team), and facilitate effective cross-cultural business interaction
- Natural problem solver who enjoys identifying ways to make your team and customers have less friction with technology
- Strong Apple technology knowledge and experience
- Experience with purchasing, inventory management, and budgeting
- Sound knowledge of information and communications technology fundamentals
- Ability to prioritize and execute complex team projects while maintaining quality
- Ability to learn and adapt quickly
- Embraces feedback and iteration
- Must be able to travel approximately 10-20%
What the job involves
- We bridge the gap between traditional IT support and evolving business needs through consultation and innovation, enabling teams to utilize technology effectively and frictionlessly to enhance productivity
- AirSupport removes friction from the technology used by Airbnb by providing world-class IT support
- We also proactively improve IT technology, documentation, systems, and processes
- Our team is looking to hire a Head of Global IT to lead our IT Support Engineers (aka, AirSupport) across all regions
- You will be responsible for the overall planning, organizing, and execution of all IT Support functions globally, with a significant contribution to global processes
- You will be responsible for the overall planning, organizing, and execution of all IT Support functions globally, with significant contributions to global processes
- This includes directing all IT Support operations to meet Airbnb business requirements, as well as the support and maintenance of existing applications and the development of new technical solutions
- You will lead a diverse team of IT Analysts and IT Engineers providing direct end-user support and carrying out specific support improvement projects
- Oversee varying managed services, procurement specialists, and inventory/logistics experts
- Partner with cross-functional peers to ensure operational excellence in supporting Airbnb employees
- Utilize your leadership and technical expertise to guide and enable our team of talented Support Engineers
- Work closely with the wider IT Leadership Team to ensure our team and processes scale as Airbnb expands
- Recruit, onboard, and develop talented Support Engineers
- Represent the department cross-functionally
- Lead a global team of IT Support Engineers, including hiring, performance management, and career development
- Monitor global service-level metrics and response times, redirecting team operations as needed
- Report on the health of your services globally
- Design and execute projects to improve support operations
- Develop, communicate, and execute a global technical roadmap, aligning immediate and long-term goals
- Instill a culture of trust and collaboration within the team and cross-functionally
- Establish standards for quality and operational excellence for products and services
- Ensure accountability for deliverables and performance
- Oversee hardware and software purchasing (including new employee onboarding technology setup) globally
- Ensure maintenance of accurate asset management records
- Support Airbnb employees in resolving problems with IT, AV, and Communications systems
- Collaborate with AirSupport Managers globally to align processes, adopt best practices, and foster innovation
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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