Technical Support Engineer, InfluxData
Open-source time series platform
Job no longer available
Open-source time series platform
101-200 employees
Job no longer available
101-200 employees
Company mission
InfluxData's mission is helping its customers build cool stuff that transforms their business in less time.
Role
Who you are
- Extensive experience in a customer-facing engineering position
- At least 5 years of overall technical experience, such as operations, development, engineering, et. al
- A mastery of Linux, from initial setup and troubleshooting to kernel tuning
- Deep understanding of database concepts, automation, and monitoring strategies
- Expertise in two or more of the following: SQL, Python, Java, Go, Rust, or shell scripting
- Proficiency with cloud providers such as AWS, Azure, or GCP
- Experience with Docker setup, monitoring, and administration
- Familiarity with system monitoring tools such as Nagios, Zabbix, or Sensu
- Hands-on administration experience with Grafana or other visualization tools
- Experience with logging tools like Loki, Papertrail, Sumo, or Splunk
- Expertise with Git or other version control systems
- Excellent written and verbal English communication skills
Desirable
- Software development experience, with an emphasis on Golang, Rust or Apache Arrow
- Fluency with pub/sub technologies, such as Kafka, Rabbit MQ, Anypoint, or others
- Experience with time-series or 'NoSQL' databases
What the job involves
- Respond to customer issues through our ticketing system and work them to completion
- Administer our InfluxDB SaaS offerings using internal tools and runbooks
- Use your Linux skills to perform customer software installs and troubleshoot issues
- Architect database deployments including schema design, data resiliency, performance optimization, and disaster recovery in Linux based systems
- Provide actionable feedback to product and development teams on product functionality to include implementation and operational concerns
- Work with SQL, Python, and other languages to replicate customer issues and develop tailor-made solutions
- Build or update existing technical tools to perform administration tasks, root-cause analysis, and performance monitoring
- Develop and maintain cooperative relationships, with internal and external teams
- Excellent team communication skills, with technical and non-technical colleagues
- Author, update and extend documentation
- Be part of the team's on-call rotation
- Adhere to contractual response times for SLAs
- Have empathy for people facing technical challenges
Our take
Companies around the world are using data to make informed decisions about their business. However, many data-led questions such as performance management of IoT devices require chronologically processed information. InfluxData created the open-source InfluxDB database to tackle this problem.
The time-series database is simple to deploy and high performance, with the ability to perform millions of data operations per second, crucially on precisely time-stamped data. Thousands of developers make use of InfluxDB globally, but the brand believes its market can continue to grow. This will be partly achieved by educational outreach, supported by the 2022 launch of InfluxDB University.
Perhaps the greatest challenge to InfluxData is the mixed competition it faces. Some venture-backed startups like Timescale threaten the company on a features and performance level, while traditional SQL approaches have much wider adoption. Despite this, the company has captured much success and raised impressive funding, that is cited to fuel the development and rollout of its database engine that is built on the open source project, InfluxDB IOx.
Steph
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2023
$51m
SERIES E
Feb 2019
$60m
SERIES D
Total funding: $171.1m
Company benefits
- Medical/Dental/Vision – we cover 100% of premiums for you and dependents
- Generous company contributions to your FSA or HSA
- Mental health programs such as TalkSpace, Headspace and more
- Short-Term/Long-Term Disability & Life Insurance
- 401(k)
- Employee Assistance Program
- Flexible Time Off policy – and we actually encourage you to use it!
- Annual educational budget
- Financial planning
- Remote-first, work from anywhere environment
- Allowance for home office setup or co-working space
- 10-minute workday company-wide stand-ups to stay connected with our colleagues from around the world!
- Fun, remote-friendly events throughout the year such as trivia, paint-alongs, yoga, Meditation Mondays, and many more
- Diversity & Inclusion Counsel with educational events
- Paid volunteer time
Company HQ
Financial District, San Francisco, CA
Leadership
Paul Dix
(CTO)For the last twenty years they have worked in technology filling positions as a CEO, CTO, Director of Engineering, software developer, tester, and network engineer.
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