Senior User Experience Researcher, Roofr

• 3+ years of experience as a user researcher, ideally in B2B SaaS
• You are particularly well-versed in qualitative research, but you embody rigorous methodology across the spectrum of research methods
• You are familiar with building out scalable systems to build customer relationships and gather feedback over time
• You’re an expert research communicator, able to articulate actionable insights and adapt them to your audience
• You are familiar with Figma and research platforms such as Dovetail or Great Question
• You can confidently collaborate with senior executives, and demonstrate the ability to build strong, trusting relationships with every colleague
• You continually seek opportunities to improve processes, tools and techniques

Desirable

• As our first dedicated User Experience Researcher, you are a multi-method research leader with qualitative and quantitative expertise
• From open-ended generative fieldwork to rigorous and detailed design research, from marketing and brand insights to the voice of the customer, your priority is turning diverse insights into action that improve Roofr’s products
• You will join a Product organization that’s home to both Product Management and Product Design
• You work hand-in-hand with other product, design, and engineering leaders to shape the UX of our CRM platform
• You build strong relationships and at the same time promote a culture of user and research-driven development
• With a bias to action, you work on both short-term and long-term projects, in each case ensuring that research insights are communicated continuously and effectively every time
• Reporting to the Senior Director of Product Design, you will own the design and implementation of user research initiatives, working to answer the research questions that you have prioritized in collaboration with Product leadership
• You will partner with Group and Principal Product Managers to build the systems and processes needed for our User Research practice to flourish at Roofr over the next several years
• Conduct a variety of qualitative research to precisely understand our customers’ roofing businesses, as well as their challenges, needs, and desires
• Lead quantitative research by leveraging data from tools like Amplitude and Metabase
• Combine quantitative and qualitative signals to generate new insights that reveal potential areas for further research
• Identify, prioritize, and find answers to key research questions in collaboration with product, design, and engineering
• Develop a roadmap that includes both generative and evaluative research, in collaboration with both Roofr executives and multiple product teams
• Drive the development of personas, user journeys, mental maps, service blueprints and other forms of foundational insight
• Contribute to the design team’s culture through design jams, critiques, retrospectives and cross-squad initiatives–helping us all grow as designers
• Advocate for our users. We are customer-obsessed and every decision is made with our customers in mind