Key Account Manager, flatfair
£45k
+ bonus
Rental solutions & protection for landlords and tenants
Be an early applicant
Rental solutions & protection for landlords and tenants
21-100 employees
Be an early applicant
£45k
+ bonus
21-100 employees
Company mission
To transform the UK lettings system, inspired by successful deposit alternatives in Germany and Switzerland.
Role
Who you are
- You’ll already have solid experience in B2B key account management, strategic account management or partner development, with clear commercial ownership
- Grown revenue across an existing portfolio by identifying the right opportunities, building clear account plans and consistently progressing them
- Turned underdeveloped accounts into stronger, higher-value commercial relationships
- Increased adoption of existing products and successfully introduced additional products or services
- A broad commercial toolkit, with the confidence to use proactive sales skills throughout account management, from creating opportunities and handling objections to progressing growth with existing partners
- Built relationships beyond the day-to-day contact, including senior decision makers and commercial stakeholders
- Owned a live pipeline of account-growth opportunities and been accountable for progressing and forecasting it
- Used data and commercial insight to decide where to spend time and where the strongest growth potential sits
- A structured, professional approach to account management, informed by recognised sales methodologies such as MEDDPICC, formal training or other relevant learning
- It would also be useful if you have experience in a fast-moving B2B tech or SaaS environment, particularly where growth depends on adoption, ongoing usage and account development rather than one-off contract value
- Experience in property, PropTech, lettings or Build to Rent would also be useful
- This is a commercial account growth role rather than a support-led account management position. We’re looking for someone who can point to specific examples of where their own actions have created measurable growth within existing accounts
- You understand that account growth starts with consistent fundamentals: staying close to your partners, picking up the phone, following through on actions and keeping opportunities moving rather than waiting for them to appear
What the job involves
- Turn existing partner relationships into real commercial growth. Own your portfolio, build the right relationships and uncover opportunities to grow adoption and revenue
- We’re looking for an experienced Key Account Manager to take ownership of a portfolio of existing partners and grow their commercial value
- We have a strong base of partners, but there is still plenty of untapped potential across the portfolio. Some partners could be using more of our products, some relationships could be broader, and in some accounts we know there is more opportunity to unlock
- Your job is to work out where that potential sits, build the right relationships and turn it into sustainable revenue growth
- Build strong relationships across partner organisations, so flatfair is connected to the right people and stays front of mind
- Understand each account’s priorities, challenges and commercial potential, so you can decide where to focus your time and effort
- Create and deliver clear account growth plans, so priority partners have a practical route to increased adoption and revenue
- Increase use of existing products and identify cross-sell opportunities, so we grow both the depth and breadth of each partnership
- Build and manage a healthy pipeline of growth opportunities, so account growth is planned, visible and actively progressed
- Use data and HubSpot to manage performance, activity and next steps, so decisions are based on evidence and opportunities keep moving
- Bring in the right people from across flatfair when needed, using support from Product, Support, Operations and Marketing to help deliver the best commercial outcome
- You won’t be expected to personally solve every operational or product issue. We have teams who own that work. Your role is to understand what matters to the partner, know who can help, and keep ownership of moving the relationship forward
- There is also real scope to shape how you manage your accounts. We’ll give you a portfolio and clear commercial expectations, but we want you to decide where the best opportunities are, how to prioritise them and what needs to happen next
Application process
- Contact: Hannah Gibson, Head of Corporate Services – People & Talent
Salary benchmarks
Our take
The average rental deposit in the UK is over £1000, an amount that many tenants struggle to pay when moving home. Flatfair's answer to this is offering a non-refundable membership-fee equal to one-quarter the cost of a rental deposit, meaning renters don't have to take on credit card debt or borrow from family and friends to fund a deposit.
Other companies such as Goodlord and Movebubble have also tried to disrupt rentals, but it remains a hard space to crack. That said, Flatfair's approach, in which it becomes pivotal to both landlords and tenants, puts the company in a smart position to streamline processes and improve the experience, and certainly makes it an intriguing prospect in the space.
The company recently rolled out a tenant guarantor product across 1,000 Build-to-Rent homes in partnership with Heimstaden, combining it with its existing no-deposit solution to simplify tenant onboarding. As the UK rental market evolves and new regulations such as the Renters' Right Act approach, platforms that reduce friction for both renters and landlords could become increasingly important.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$1.5m
SERIES A
Aug 2019
$11m
SERIES A
Total funding: $14.8m
Company benefits
- Top-notch tech - Whatever gear you need to best do your thing (Macs / PCs, iphones / Android etc)
- Holidays - 25 days holiday a year (plus UK public holidays), and we encourage you to use them all up!
- Personal development - Following a motivating career path, we value growth from within the business and encourage people to step up
- Share options - Our staff are helping us build something amazing, so we want to share flatfair's success with our team
- Learning and training - We'll contribute towards training courses and conferences that help you learn and grow professionally and personally
Company HQ
City of London, London, UK
Leadership
Franz Doerr
(Co-Founder)Previously an Associate at Deutsche Bank.
Gary Wright
(CEO)Joined the company in 2021 as CRO, becoming CEO in 2023. Former COO for Zero Deposit, Claims and Product Replacement Director at Domestic & General, and Operations Director at Warranty Direct.
Share this job
View 3 more jobs at flatfair