Partner Success Manager, Check
$159.8-206.8k
Additionally, this role is expected to be eligible for performance-based compensation of $39,865 to $51,590 in the form of commission bonuses. Salary dependent on location. + Stock options
More information about location
Embedded payroll platform
Job no longer available
Embedded payroll platform
101-200 employees
Job no longer available
$159.8-206.8k
Additionally, this role is expected to be eligible for performance-based compensation of $39,865 to $51,590 in the form of commission bonuses. Salary dependent on location. + Stock options
More information about location
101-200 employees
Company mission
Check's mission is to make paying people simple by enabling software platforms to build differentiated payroll experiences.
Role
Who you are
- Candidates ideal for this role are tenacious about growth, are goal-oriented, and have experience building detailed plans with Partners/customers
- Have 6+ years of experience
- Post-sales account management or existing account growth experience, successfully owning a portfolio of customer or partner relationships with technical/product needs
- Have experience with full ownership of account lifecycle and exceeding revenue targets or goals (quota)
- Care about your partners and view their success as your own, demonstrate empathy
- Navigate enterprise organizations’ political landscape to develop and expand relationships
- Have excellent written and verbal communication skills and maintain record keeping in tools/CRM
- Demonstrate flexibility, learn quickly, and be able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- Have general experience with or knowledge of software applications i.e. Zendesk, Salesforce, Google Apps, etc
- Appreciate and leverage written documentation as a regular practice
- Enjoy planning, adjusting, executing, winning, and celebrating as a team
- Experience in SaaS space. Experience in the payroll space is a plus
- BS/BA degree or equivalent required
What the job involves
- As a Partner Success Manager at Check, you are the owner and advocate for our Partners
- In the past, payroll products took several years of tedious work, costing millions of dollars to build
- With Check, our partners are building best-in-class solutions in months and generating revenue from their payroll business as a result. In order for that revenue to be realized, Partner Success must build strong bridges across our mutual teams and resources
- They do this by seeing around corners, getting ahead of risk when possible, and creating strategies after analyzing root causes
- You’ll manage these partners by establishing and maintaining a communication cadence with your portfolio, and provide proactive reporting on their status internally
- These folks have a knack for ruthless prioritization
- We’re looking for a Success Manager who can identify trends, risks, and opportunities and execute targets effectively
- Ultimately, Partner Success Managers are responsible for protecting and growing Check’s revenue which can only be accomplished through careful and thoughtful partner management
- We expect our team to roll up their sleeves and execute with a high degree of autonomy, sharing information and knowledge early and often with peers and internal stakeholders
- You will work closely with several cross-functional internal and external teams including Sales, Solutions, Product, Engineering, Operations, Compliance, Professional Services, Marketing, Operations, Education, Enablement, and others
- Earn the trust of our Partners and build in-depth relationships by having a complete understanding of their business goals and objectives
- Consult on our Partner's payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue
- Outline mutual success metrics/KPIs with our Partners that align with your and Check’s revenue/growth goals
- Collaborate with our Partners to create strategic plans, generate revenue and consult on their payroll business
- Execute all phases of the post-sales Partner lifecycle, including ownership of a target, negotiations, and account (partner) management
- Become a product and industry expert, and act as a trusted advisor to ensure your Partner(s) is leveraging the full value of Check
- Develop, execute, and maintain a communication cadence with a portfolio of Partners
- Inform our Education and Enablement counterparts on focus areas relative to Partner needs and pain points
- Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies
- Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management
- Introduce and implement new products and features to your Partners, evaluate their success and navigate feedback channels with them and Check’s Product team
- Be the connecting element between our Partners most important payroll functions in their business: Operations, Sales/GTM, Business Operations, Product, etc
- Maintain strong reference ability across your portfolio, ensuring Check and Partner Product Marketing teams have opportunities to work together
Application process
- We accept applications on an ongoing basis with no specified deadline
Our take
The rise of the internet has resulted in massive improvements and innovations in the world of financial services. In today's landscape, there are many ways to send and receive money, yet the archaic technology powering payroll systems does not reflect this change.
Check develops modern infrastructure to enable companies to embed payroll solutions directly within industry software. This is achieved through a range of customizable API tools that can be embedded directly within internal time-tracking systems, preventing the need for convoluted spreadsheets, external databases, and unnecessary software.
With good funding at its back, Check is now focussed on scaling its success in vertical and workforce SaaS. It's also tackling new sectors across online staffing, fraud protection, talent marketplaces, and more.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$75m
SERIES C
Jan 2021
$35m
SERIES B
Total funding: $120m
Company benefits
- Flexible PTO & sick leave
- 16 weeks paid family leave
- $2000 annual individual training budget
- Health, dental, and vision insurance coverage
- $1000 home office stipend, and $100 per month for internet and cell
- Weekly pay
Company HQ
SoHo, New York, NY
Leadership
Andrew Brown
(CEO)Was the co-founder and CTO at Oyster, which was acquired by Google in 2015. Subsequently worked at Google Play.
Vivek Patel
(CTO)Previous President of Tech@NYU and then Software Engineer at Oyster. Also worked at Google as Senior Software Engineer.
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