UX Researcher, Syllable
$110-220k
AI healthcare communication
Job no longer available
AI healthcare communication
21-100 employees
Job no longer available
$110-220k
21-100 employees
Company mission
To help hospitals and patients communicate with each other.
Role
Who you are
- 4+ years of experience in user research inside product teams at innovative consumer, digital or mobile companies
- Bonus points for experience in healthtech and/or with complex internal tools and workflows
- Empathy, knowledge, and a deep desire to improve healthcare experiences, especially for frontline healthcare workers and underserved communities in the United States
- Natural collaborator with experience building positive, trusting relationships with PMs, designers, data scientists and frontline teams
- Track record of influencing strategic decisions and driving user impact through research
- Strong organizational and project management skills
- Growth mindset, enjoys learning and growing research skills
- Bachelor’s Degree or Master’s Degree in any relevant field, including but not limited to Business, Market Research, UX Research & Design, Public Health or Social Sciences (Psychology, Communications, Anthropology, Sociology)
- Enjoys the benefits and challenges of working at a start-up
What the job involves
- Design and execute research projects, choosing the right mix of quantitative and qualitative methods to gather deep insights quickly
- Experience conducting qualitative and quantitative research using a range of techniques, including 1:1 interviews, concept testing, usability testing, ethnographies, focus groups, surveys and co-creation workshops
- Share insights with clarity, rigor, and persuasion
- Expertise in different types of research, including exploratory research, evaluative research, segmentation, value proposition, satisfaction, new product/feature testing, etc
- Proficiency with research software tools, including Qualtrics, SurveyMonkey, User Interviews, DScout, Figma, Airtable, and more
Our take
Patients in the United States often struggle to access healthcare services, having to navigate multiple call transfers, long hold times, and endless webpages to get through to healthcare providers. Syllable is a company using artificial intelligence to help alleviate this problem.
It offers conversational automatic assistance to guide patients in the right direction, whether they use phone calls, websites, or SMS messaging. In addition to making healthcare access easier for the patient, Syllable aims to help healthcare providers reduce their call-center costs, and is used by large health systems including NewYork-Presbyterian, Geisinger, Houston Methodist, and Northwell Health.
Recent funding led by growth equity firm TCV will be used to develop the company's central product, the Syllable Patient Assistant, which connects patients through the phone, SMS, or online to provide rapid care services. Further, as healthcare services experience busier operations post-pandemic, more medical offices are tapping into Syllable's convenient platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$40m
SERIES C
Jun 2021
$28m
SERIES B
Total funding: $81.7m
Company benefits
- 401(k) plan with employer match
- Comprehensive health, dental and vision insurance
- 100% reimbursed mental health benefits
- 15 vacation days plus 10 company holidays
- Career coaching for every employee
Company HQ
Heritage District, Sunnyvale, CA
Leadership
Kobus Jooste
(CEO)Started out as a Research Software Engineer at IBM Research. Co-founded BixData and was a Director at Google from 2011 to 2017.
Gui Bastos
(COO)Has an MBA from Stanford. Was Director of Product Management at eBay and founded Dabee, a cross-border trade platform.
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