Program Manager, Live Nation
Salary not provided
JIRA
Confluence
Asana
Notion
Junior and Mid level
London
Office located in Farringdon, London
Entertainment events promoter and producer
Posted today
Entertainment events promoter and producer
1001+ employees
B2CLifestyleMusicEntertainmentEvents
Posted today
Salary not provided
JIRA
Confluence
Asana
Notion
Junior and Mid level
London
Office located in Farringdon, London
1001+ employees
B2CLifestyleMusicEntertainmentEvents
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- A bachelor’s degree or equivalent experience in design, operations management, or a related field
- Proven years of experience in managing design teams or projects in an agile environment
- A solid understanding of design processes, methods, tools, and best practices
- Acute and evolving awareness of Design Ops practices as well as Product Design organizations across the industry
- Experience working within global/enterprise-scale or matrixed Product Design and Product Development organizations
- Familiarity working in a fast-paced environment, navigating complexity to deliver valuable outcomes
- Familiarity with agile and traditional product and project management methodologies / principles / practices and the know how to deploy them at relevant contexts
- Experience working on improvement programs and supporting operational processes
- Working with a broad range of business partners
- Experience with tools such as Jira, Confluence, Asana, Monday, Notion, etc
- Excellent communication, facilitation, negotiation, and problem-solving skills
- A strong sense of organization and structured, system-based thinking
- A passion for building and nurturing a positive and inclusive team culture
- Strategic - Strong analytical thinking, strategic problem-solving frameworks, and action-oriented game plans
- Analytical – System and process-oriented mindset to help scale programs widely and effectively
- Entrepreneurial – Comfortable wearing multiple hats, self-starting, multi-tasking, connecting dots, and diving deep
- Communication - Excellent written, verbal communication and presentation skills
- Timely – Clear expectation setting with stakeholders and time management with team that lead to small to big impact in short turnarounds
- Integrity - Precision and unyielding desire for excellence
- Collaborative – Experienced collaborating in mixed methodology operations horizontally across design, engineering and business environments and vertically across executive sponsors, program stakeholders, and working teams
- Approachable – Strong advocate and cheerleader of the design community and culture with clear pulse on designer needs and wishes
What the job involves
- To better operationalize our global product design teams and to help build a tight-knit Design culture, we're looking for an experienced and confident Program Manager – Design.
- As our first ever design ops manager, you will collaborate closely with the Design Leadership and our product teams across Marketplace, Sports, and Enterprise orgs worldwide to shape our new future and embark on this exciting journey with us
- As Program Manager - Design, you’ll partner with the Design Leadership and Product, Engineering and PMO peers to foster the people, practices, and processes that drive a healthy design and product development organization
- The scope of Design Operations includes three key areas:
- Project Management: Intake, problem-solving frameworks, prioritization matrix, capacity modeling, project plans, cross functional alignment, dependency management, project management, weekly reporting, stakeholder management, etc. for programs that cut across all the Global Design teams
- Team & Culture: Onboarding, departmental documents, learning and development, centralized governance model, cross-product communications/process alignment/knowledge shares/collaborations, team-building activities/ceremonies/practices, surveys and team pulse management, centralized recruitment, remote worker culture, etc
- Design Operations: Project intake process, design software toolkit & knowledge base, global design project management tool and workflows, vendors & tooling evaluation and management, agency SOWs, budget proposals, etc
- Your main objective will be on centralizing these shared responsibilities and establishing appropriate tooling, processes, and measures globally so that designers can get the runway and support they need to focus on designing and researching in their respective areas
- You will continually help us improve how we work together, how we get work done and how our work builds impact — driving both culture and process to raise our design maturity.
- You will be essential in helping us build and/or evolve programs that engage and develop our teams, enable our teams to deliver best product design and user experiences possible across all verticals
- You'll play a key role amplifying design's value and impact at scale. You’ll help us find new ways for our Global Design group to connect with the wider TM community as well as external design & tech communities in meaningful ways
- This is a new and exciting role within our organization. As such, you will have the opportunity to shape, build and grow this new function and team from ground up.
- In addition to adding your own footprint to the history of our group, you will also guide, influence, and coach your own team members to achieve their own excellence
- Design Program Management, Strategic Planning and Alignment
- Work with Design Leadership team to define, prioritize and drive cross-portfolio program planning, impact measurement, budget programming, capacity planning, headcount forecasting, etc
- Ensure all internal and externally sourced design projects are project managed and on track for success. Liaise with appropriate team leads and PMO teams to ensure proper and consistent communications and processes are in place
- Evaluate & implement appropriate tooling and processes to provide clear and consistent communication and visibility of all project and team statuses to Design leadership, Product and PMO counterparts (via direct comms or shared tools)
- Work with teams and business partners to capture & provide key result metrics
- Build and maintain alignment and close working relationships with PMO
- Be responsible for Global Design Weekly Reports (sourcing content, editing and communicating across all stakeholder group)
- Culture Building
- Track the employee pulse surveys and conduct on-going “betterment” workshops to identify and invest in high-priority global design org improvements and tailor solutions for each product design team’s configuration and culture
- Identify remote and local team ceremonies to engage, inspire, and support our designers and make them feel part of a bigger design mission and values
- Enable HR learning & development programs as well as tailored manager coaching programs for continued personal learning and development in hard and soft skills, for both upward and lateral growth
- Improve the Design Team's value and impact, by providing hands on tactical support in areas including (but not limited to):
- Crafting environments and sessions that enable effective communication
- Design hackathons, tutorials and presentations that inspire creativity, collaboration and communication skills
- Facilitating design quality through consistent evaluation of industry leading toolsets and processes. Help organize vendor evaluations and costings, liaise with IT/Finance/Legal/Design Team & Leadership to implement integration
- Design Operations
- Support Director of Product Design – Core Services and contribute to the success of establishing and developing this new internal services team
- Bring agility to the Global Design organization through centralized tools, systems and services that enhance visibility, speed and quality of product design, research, and solution delivery
- Help drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, process improvements, metrics/budget tracking, etc
- Rollout new project management tool and workflow management based on needs for entire product design org (Marketplace, Sports, Enterprise)
- Manage and evolve our standards for hiring and recruitment, staff onboarding, employee engagement, performance management, talent management, and succession planning
- Work closely with the Design Leadership and line managers to keep us on track for our hiring, onboarding, training, performance evaluation, and career development cycles regularly for design team members — ensuring effective, human-centric hiring, onboarding and personal development practices
- Execute organization, logistics, and execution of team meetings, conferences, gatherings, external events, etc
- Assist with tracking maturity and identifying opportunities across capabilities, community, culture and craft
- Update appropriate content Design.TM.Com, our departmental portal for internal and external knowledge and collateral sharing, marketing and recruitment
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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