Senior Product Manager, Wayfair
Shipment Execution
T/W/TH in office
3 days a week in office
A global online homeware marketplace
Posted today
A global online homeware marketplace
1001+ employees
Posted today
T/W/TH in office
3 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- This is a high-impact role for someone who thrives in cross-functional environments, can manage complex technical ecosystems, and is passionate about building foundational infrastructure that improves operational efficiency
- 7+ years of product management experience, ideally focused on platforms, APIs, or integrations
- Comfortable discussing API design, architecture decisions, and system workflows with engineers
- Strong track record of leading third-party system integrations (e.g., TMS, ERP) and ability to manage 6+ month roadmap delivery with them
- Strong communicator with a proven ability to collaborate across engineering, operations, and external partners. Experienced in managing complex projects involving 7+ cross-functional teams. Clear, effective writing is essential and expected in this role
- Skilled at managing stakeholders, including senior leadership, and translating technical concepts for non-technical audiences
- Positive, collaborative, and energetic approach to teamwork
What the job involves
- Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety
- Our Product team plays a critical role in making this vision a reality by building technology that solves meaningful customer problems in elegant, scalable, and measurable ways
- We work closely with Engineering, Experience Design, Analytics, Third Party system and service providers and business leaders across the company to bring these solutions to life
- We are seeking an experienced Senior Product Manager for Supply Chain and Retail Technology to lead a strategic initiative focused on transforming our last mile delivery platform
- This includes integrating with third-party execution systems and logistics partners to streamline and scale delivery operations across North America and the UK
- In this role, you will optimize the end-to-end shipment execution lifecycle for a diverse carrier landscape to reduce friction in the delivery process, and strong business performance
- You’ll act as a connective tissue between engineering, business stakeholders, operations, and external partners to deliver scalable and resilient solutions that power key business functions
- Own the long-term (18+ month) product strategy and near-term (6+ month) roadmap for platform tools that integrate with third-party execution systems, prioritizing features that deliver meaningful business impact
- Understand Wayfair’s transportation order execution processes and supporting systems, identifying ways to improve efficiency and reduce friction
- Lead discovery efforts to gather and translate internal and external partner needs into clear business and technical requirements
- Collaborate independently with stakeholders, internal technology teams across supply chain, storefront and supplier-facing to drive improvements in speed, cost and customer experience metrics
- Work closely with Engineering, Operations, Commercial, and External partners to deliver on your roadmap and improve team execution
- Plan the phase-out of legacy systems with strategies that ensure a smooth transition to modern solutions without hindering business continuity
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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