Customer Experience Manager, Robinhood
Core Services
$96.9-114k
+ Bonus programs, + Equity ownership
4+ days a week in office
Commission-free stock trading & investing app
Be an early applicant
Commission-free stock trading & investing app
1001+ employees
Be an early applicant
$96.9-114k
+ Bonus programs, + Equity ownership
4+ days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- Active FINRA Series 7, 63, and 24 (or 9/10) licenses required; Series 66 must be obtained within 90 days
- Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
- Strong interpersonal and communication skills, with a passion for mentorship
- Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
- Comfortable leading through ambiguity and organizational change
What the job involves
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems
- We’re looking for bold thinkers
- Sharp problem-solvers
- Builders who are wired to make an impact
- Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers
- We’re a high-performing, fast-moving team with ethics at the center of everything we do
- Expectations are high, and so are the rewards
- The Core Services team’s mission is to provide exceptional client support across complex financial topics like stock trading, corporate actions, and market mechanics
- We focus on delivering world-class service while upholding Robinhood’s values of safety, clarity, and accountability
- As a Customer Experience Manager, Core Services you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members
- You’ll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture
- You’ll also serve as a subject matter expert on equities and market topics!
- This role is based in our Westlake, TX, Denver, CO, or Chicago, IL office(s), with in-person attendance expected at least 4 days per week
- Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
- Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
- Guide your team through change with effective communication and clarity
- Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
- Support your team with expertise in equities-related topics including options, margin, and futures
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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