Customer Care Agent, MILES
Dutch & English Speaker
€28.4-32.7k
Car sharing and subscription
Open for applications
Car sharing and subscription
201-500 employees
Open for applications
€28.4-32.7k
201-500 employees
Company mission
To reduce the number of vehicles on the road and improve urban life.
Role
Who you are
- You know how to deliver a great customer experience and always go the extra mile
- You always strive to do your best, deliver quality results, and take accountability
- You are empathetic, have a positive attitude with a desire to help our customers
- You are a problem solver with a strong work ethic
- You enjoy new challenges and working in a fast paced environment
- You have working proficiency and communication skills in verbal/written Dutch and English, German and French skills are a plus
- Last but not least: You are a team player and want to improve urban mobility with us
What the job involves
- Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity
- Evaluate different alternatives: When looking for a solution, you do it the MILES way: Simple, creative and quickly having the customer journey in mind
- Master provided tools: Learn and understand all relevant tools, processes and ways of working
- Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service
- You support us in the processing of cases as well as in the communication with external partners (for example: authorities, collection companies or insurance companies)
- Data is our source of truth: We work based on numbers, data and facts. This is how we make our decisions and give all employees transparency about our status quo and our development goals
- With a lot of fun at work and team spirit you keep the positive mood and the fun factor in our customer care team constant.
Our take
Car-sharing provides a convenient and cost-effective alternative to car ownership, particularly in large cities where congestion is high and parking space is at a premium. Founded in 2016, MILES has made it easy for German and Belgian commuters to get around without owning a car or getting on a bus.
The German ride sharing sector is quite heavily contested, and while MILES is one of the larger providers it lacks the customer base of its primary rival SHARE NOW. Where it hopes to compete is in its pricing plan, which is measured by distance rather than minutes, providing a less pressured experience for its customers. So far this has worked well for the company, allowing it to multiply its revenue year on year and achieve profitability only four years after its founding. It currently serves more than 200,000 customers and has a fleet of over 13,000 vehicles.
MILES acquired the car sharing arm of Volkswagen in 2022 and integrated it into its own offering. Aside from increasing the size of MILES' fleet part of the deal allows VW customers to book cars through their existing VW mobility app, increasing MILES' customer base. MILES' is working to increase the electrification of its fleet, expand its market presence in Germany and Belgium, and develop new products for its customers such as longer-term rentals and city-to-city rides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$5.3m
SERIES A
Total funding: $5.3m
Company benefits
- Work from home available
- MILES goodies
- You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all colleagues
Company values
- Positivity - Join us in embracing a culture of fun and originality. At MILES, we bring fresh perspectives and humor to our work, fostering an environment where we take our tasks seriously without taking ourselves too seriously
- Sustainability - At MILES, sustainability isn't just a buzzword; it's at the core of everything we do. We make decisions and take actions that positively impact social, environmental, and economic sustainability
- Impact - Make a difference with us. At MILES, we prioritize reliability, honesty, and high standards. We strive to achieve ambitious goals and create a meaningful impact
- Innovation - Join a team that thrives on innovation. At MILES, we're not afraid to try new things, even if it means taking risks and learning from failure. We're constantly pushing boundaries and breaking new ground
- Empathy - At MILES, transparency and fairness thrive! We prioritize open communication and empathy, striving for positive outcomes in all our interactions, both internally and externally
- One team - Join our supportive team. At MILES, we embrace collaboration and ask for help when we need it. We understand that asking for support is a sign of growth, and we're dedicated to helping each other succeed as one cohesive team
- Diversity - We foster diversity & equality in an inclusive environment that values individuals regardless of gender identity, skin color, nationality, disability, or any other factor. We actively promote education and awareness
Company HQ
Charlottenburg, Berlin, Germany
Articles
Leadership
Alexander Eitner
(COO)Was previously Founder & COO of spotcar and the owner of a car rental shop.
Salary benchmarks
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