Senior Software Engineer, Emplifi
Javascript, Ruby on Rails, Python, Scala
More information about location
Customer engagement platform
Job no longer available
Customer engagement platform
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To help enterprise-level brands close the customer experience gap across the entire CX journey.
Role
Who you are
- Product Mindset - Approach problems from the perspective of our users with a “product first” mentality to deliver intuitive and easy/fun to use products which provide maximum value to all of our customers
- Engineering Excellence - Tackle projects with technical feasibility, efficiency and best practices in mind. Always strive to improve scalability and make the life of all other engineers easier through clean, reusable code
- Seek Ownership - Take pride in your work and strive to create an ever growing set of tools and features which resonate with you. Be comfortable questioning the status quo and always pushing yourself and others to rethink how we as a team approach problems
- Pragmatism - Balance innovation and product stability effectively to continually push the envelope while meeting deadlines under quickly changing conditions
What the job involves
- Reporting to the Sr. Director of Engineering, the Software Engineer will play a vital role in building and maintaining applications and back-end services of the user-generated content (UGC) team within the Commerce group
- Work closely with designers, PMs and engineers to tackle challenging problems in the e-commerce and content marketing space, and lead feature projects from start to finish
- Use your experience to expand engineering best practices, tooling, QA/testing, documentation, and other key processes for our growing team
- Lead projects across a variety of Pixlee services including scalable back-end APIs, beautiful consumer-facing galleries, and our curation platform, just to name a few
- Consistently challenge and influence the direction of our product offerings with confidence through both technical and user focused thinking
- Leverage your expertise across the entire tech stack to build and improve our Rails and Javascript based applications at scale
- Communicate clearly with the customer success team and customers themselves to ensure they are getting maximum value from all of our product offerings
- Apply your infrastructure and scripting knowledge to support team wide DevOps initiatives and engineer enablement work
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has recently integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
The impressive client roster (7,000+brands) includes the likes of Delta Air Lines, Ford Motor Company, and McDonald's. To already be working with household names like these speaks to the reputation the company has already created through its well-performing products. Emplifi received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company benefits
- International, fast paced and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Parental Leave Benefits
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
Company HQ
Easton, Columbus, OH
Leadership
Mark Zablan
(CEO)Previously CEO of Socialbakers, CRO of Sitecore and President - Europe, Middle East and Africa for Adobe.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Emplifi