Product Operations Director, Included Health
$161.4-296.4k
+ Equity + Performance-based bonus.
Digital healthcare provider
Job no longer available
Digital healthcare provider
1001+ employees
Job no longer available
$161.4-296.4k
+ Equity + Performance-based bonus.
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- You have 8-10+ years of experience in product management a/or business operations adjacent to R&D teams. You are a thoughtful product thinker and builder
- You have strong leadership qualities, characterized by humility, hunger for impact, and high emotional intelligence
- You have the ability to thrive in a dynamic and results-oriented environment, with a passion for connecting strategy and innovation/design thinking to superior execution
- You make things happen in any and all contexts. You are a problem solver with bias for action and high clock speedYou are a highly organized, excellent communicator (both written and oral), with broad strategic product and business knowledge. You can communicate effectively with all audiences from executive to individual contributors
- You are effective at building strong working relationships across the company, including across teams like Engineering, Design, Product, Data Science, Product Insights, GTM, GM, Clinical, Care, and Finance teams
- You have interest in, passion for, or experience building AI products
- You have a commitment to excellence and impeccable ethical standards and integrity. You gain the confidence and trust of others through honesty and authenticity
- Prompt and regular attendance at assigned work location
- Ability to work shifts of at least 8 hours, 5 days per week
- Ability to thrive in a fast-paced, high-intensity work environment
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- The Product Operations Director helps EPDD leadership drive alignment against our vision and strategic priorities and then operational excellence, team health, and communications for our EPDD (Engineering, Product, Design, and Data) Organization
- Objective: Ensure Engineering, Product, Design,and Product Insights teams are operating together as a cohesive, best-in-class team that creates impact. This runs across key areas like:
- Strategy: Partner with cross-functional teams across the organization to hone and advance a holistic strategy for our product, and then facilitate cohesion, alignment, dot-connecting, opportunity finding, and cross-team clarity against priorities that deliver on that strategy
- Operations: Drive clarity and feedback loops for operational excellence including best practices against OKR progress, Product Planning and Product Reviews cadences plus high-level organizational templates, processes, and expectations
- Team and Talent: Help ensure complex problems are being solved, resourcing is unblocked, and teams are operating and communicating efficiently to deliver against key organizational priorities for members and customers. This role can also touch team and talent development, career ladders, learning forums, offsite/event content, and mentorship, to ensure a high-performing organization
- Communications: Drive intra-organizational and company-wide communications for the organization to ensure clarity and visibility across the company. Includes written communications, executive team check-ins, All Hands content, key Slack channels, quarterly and yearly guidance for prioritization, and more
- Special Projects: Can also act as product and/or program lead for emerging new product areas or large-scale, strategic enterprise-wide projects running across the company
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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