Customer Support, Parachute Health
$45-60k
11-8 pm CST Shift
Ordering platform for medical equipment & supplies
Job no longer available
Ordering platform for medical equipment & supplies
101-200 employees
Job no longer available
$45-60k
11-8 pm CST Shift
101-200 employees
Company mission
To improve the lives of patients, while also reducing waste, increasing efficiency, and helping overworked healthcare providers and administrators become more effective and less overwhelmed.
Role
Who you are
- A strong understanding of excellent service standards
- Patient, personable, and kind -- in person, in writing, and on the phone
- Experience supporting end users within the early-stage startup world or technology retail
- Enthusiastic about using technology to better patient outcomes
- Basic understanding of applications like Microsoft Excel, Word, Powerpoint, Zoom, etc
- Desire to work in a startup environment with a proactive and hungry mindset, and able to pivot quickly based on company needs
- Creative, out-of-the-box problem solver
- Strong organizational skills
- Desire to grow into a Client Success, Sales or Operations role
- An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape
- A contagious, positive personality
- Willingness to work modified hours on holidays and/or weekends
What the job involves
- Engage new Parachute users through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions
- Provide excellent ongoing service through empathy, active listening skills, scrappy resourcefulness, and a desire to ensure the best possible outcome for all patients
- Help keep the platform running smoothly by quickly attending to technical operations tasks
- Understand who our users and customers are and how Parachute best fits into and streamlines their workflow
- Work with patient health information and treat it sensitively according to HIPAA guidelines
- Build and refine processes that scale with rapid growth
Our take
Ordering durable medical equipment and supplies like walkers and monitors is one aspect of the healthcare industry that’s in dire need of modernization. Millions of patients are prescribed care via fax, a process that sees a huge majority of orders derailed or lost - which has a substantial knock-on effect on the health and finances of patients whose care is therefore hobbled. This is why Parachute Health is taking DME ordering digital.
The Parachute Health platform allows healthcare providers to place digital orders almost instantaneously, which can be seen and directly processed by suppliers; the order can then be tracked by all parties, with additional tools available to help manage inventory and pull out analytics whilst staying HIPAA-compliant.
With the platform now active across all 50 US states, and supporting tens of thousand of facilities across the country, it is clear Parachute Health has already benefitted from the digital overhaul sweeping through the healthcare industry. As this transformation continues to gather momentum, it is likely the company will continue to grow alongside it, meaning it has the potential to expand further as time goes on.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2019
$0.4m
EARLY VC
Jun 2018
$9.5m
SERIES B
Total funding: $15.4m
Company benefits
- The opportunity to run a process within one of the most strategically important (and innovative) departments in a health-tech startup
- Work alongside an experienced, mission-oriented team
- Fully paid medical, dental, and vision insurance
- 401(k) retirement plan
- Flexible vacation policy
- Fully remote company with a tech stipend
- NYC office
- Summer Fridays
Company HQ
Midtown Manhattan, New York, NY
Leadership
David Gelbard
(CEO)Worked in investment banking at Credit Suisse, then moved onto the investment and origination team at Falcon Investment Advisors.
Salary benchmarks
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