Desktop Engineer, Capita

• Demonstrable 2nd and 3rd line desktop and mobile phone support experience
• Windows 10 and experienced in using Microsoft Office Apps and supporting Office 365
• Active Directory administration (Users and Computers)
• Working knowledge of SCCM
• Working knowledge of Azure and Intune
• A good understanding of Network support including wireless technologies
• Hardware support for desktops, laptops, tablets, smart phones and printers
• Consistent provider of excellent customer service
• Ability to communicate clearly and effectively at all levels
• A team player who enjoys sharing knowledge with colleagues
• Ability to produce high quality written documentation
• Willingness to work flexibly and at other locations within reasonable travelling distance as and when required
• Willingness to be on call and provide out of hours support

Desirable

• The desktop support engineer will provide 2nd and 3rd line operating system and software support for laptops, desktops, tablets and mobile phones
• Capita are recruiting for a Desktop Engineer who will provide onsite software and hardware support for 40 council sites in and around Barnet between 9.00 and 17.30
• This role will be office based in Colindale and will require you to have a full UK driving licence
• You may also be required to support the 40 remote sites, be part of the on-call rota for out of hours support and assist with Elections support
• Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met
• Build and maintain excellent customer relationships with all clients and effectively manage challenging situations
• Ensure accurate and detailed event recording in incident handling system
• Ensuring adherence to and maintenance of defined policies and procedures
• Maintaining and producing documentation for support procedures
• Liaise with third party software/hardware suppliers or maintenance suppliers where necessary
• Provide technical input to internal project and service teams
• Any other relevant duties as requested by line management
• Assist with maintaining accurate and up to date asset database
• Manage equipment spares including desktops and laptops