Client Success Executive, DASH Rides

£28-30k

Junior and Mid level

London

5 days a week in office (Notting Hill)

Cycle to Work Platform

Be an early applicant

Cycle to Work Platform

1-20 employees

FintechB2CB2BMarketplaceSustainabilityHRTransportMobilitySubscriptioneCommerce

Be an early applicant

£28-30k

Junior and Mid level

London

5 days a week in office (Notting Hill)

1-20 employees

FintechB2CB2BMarketplaceSustainabilityHRTransportMobilitySubscriptioneCommerce

Company mission

To give everyone the freedom to cycle without the hassle, helping more people switch to a greener, healthier, and more cost-effective way to commute.

Job

Company

Role

Who you are

Personable & professional: You build trust quickly and communicate with warmth and clarity
Organised & diligent: You love checklists, tidy notes and reliable follow-through; nothing slips
Strong writer with an eye for design: You can turn complex topics (payroll, finance, tax) into friendly copy and lay out emails/posters that people actually read (Canva/Figma/Slides welcome)
Calm problem-solver: You stay composed under pressure, ask good questions, and get issues resolved quickly
Initiative & grit: You can point to something you chose to do, outside a syllabus or script, where you stuck with it and made it great
Data-aware: Comfortable with light analysis (open rates, uptake %, simple spreadsheets) to guide decisions
High integrity: You’ll handle sensitive payroll/employee data and represent DASH: discretion and judgment matter

What the job involves

Client relationships: Become the trusted point of contact for HR/Reward, Payroll and Finance stakeholders. Build strong relationships and keep clients feeling seen and supported
Onboarding & launch: Project-manage new employer launches with clear timelines, stakeholder updates, and a smooth handover from Sales to live operation. Keep excitement high from the moment they sign to the first approved employee order and beyond
Platform support: Triage and resolve queries quickly (with Product/Ops support when needed). Maintain a tidy ticket queue and a lightweight knowledge base/FAQ for common questions
Build our playbook: Create and run targeted comms plans (emails, posters, intranet copy, Slack/Teams messages, launch decks) that drive employee uptake. Write clean copy and produce on-brand assets
Client insight: Capture feedback, spot patterns (payroll, policy, eligibility), and feed improvements into our playbooks, templates and product roadmap

Application process

1. Intro call (10 mins) - A brief chat to understand why you’ve applied and learn what your CV doesn’t say about you
2. Practical chat (30mins) - with the CEO & Founder. We’ll spend 10mins covering a practical exercise which will require a small amount of preparation from you and might include discussing a comms strategy you’ve put together, a poster you’ve created (we’ll give you a simple brief well in advance)
3. Final meet (30 mins) - an in-person meeting (in London) with at least one other member of the team, so we can meet each other and ensure fit (works both ways)

Salary benchmarks

Our take

The take up of e-bikes has proliferated over the past few years and is forecast to account for half of the bicycle market by 2030. E-bikes are easier to ride than traditional bikes and often provide a cheaper commuting option in UK cities.

DASH are an e-bike subscription platform for the Cycle to Work scheme. Their DASH 4 Work platform enables businesses and their employees to access premium brand e-bikes through subscriptions in a step towards carbon neutrality.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.9)

Company

Funding (last 2 of 7 rounds)

Oct 2025

$0.8m

EARLY VC

Feb 2025

$0.2m

EARLY VC

Total funding: $2.5m

Company benefits

Cycle to Work via DASH
28 days holiday
Free team lunches
Regular team socials

Company HQ

Notting Hill, London, UK

Leadership

Jamie Milroy

(CEO)

BSc in Economics from Exeter. Previously a manager at PwC.

David Watkins

(CTO)

David, co-founder and CTO of DASH, is an experienced developer with an MBA from Imperial College. Previously, he led a £100m project at Jaguar Land Rover, managing a team of 75 engineers.

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